Carl Benedict

[Carl Benedict @Carl_07Benedict]

@berdeng_palaso @mayaofficialph Nakakaworry kapag pera yung involved tapos nagloloko yung system nila. 😬

[Carl Benedict @Carl_07Benedict]

@glnncley @mayaofficialph Mahirap talaga kapag support ticket gets marked closed pero yung actual problem nandun pa rin. Sana may proper explanation at escalation process si Maya para dito.

[Carl Benedict @Carl_07Benedict]

@simjaykiluvr @mayaofficialph Dapat priority talaga yung ganitong concerns. Pera ng customer yan, hindi naman simpleng app error lang na pwedeng balewalain.

[Carl Benedict @Carl_07Benedict]

3 days na and hindi pa rin resolved? Grabe naman, lalo na kung may funds or important transactions ka sa Maya.

[Gan Lord @GanRebueno]

@mayaofficialph
Is the PayMaya mobile app down?

I have had this error message for 3 days now!

I have already tried clearing the app cache, uninstalling and reinstalling the mobile app.

[Carl Benedict @Carl_07Benedict]

@jovenj_ Grabe, kung official Maya message mismo yung pinanggalingan, understandable talaga kung bakit may mga users na maniniwala.

[Carl Benedict @Carl_07Benedict]

@CM14Serrano Exactly. Basic OTP delivery shouldn’t be this difficult.

[Carl Benedict @Carl_07Benedict]

@gmanews Buti na lang naging malinaw na rin ang usapin. Ang importante talaga, transparent ang fees para alam ng users kung ano ang binabayaran nila.

[Carl Benedict @Carl_07Benedict]

Kung ganito katagal ang resolution, paano magkakaroon ng peace of mind ang users?

[Carl Benedict @Carl_07Benedict]

@moniquefacundo @mayaofficialph Parang recurring issue na talaga 'to. Lagi na lang may problema sa savings o transfers.

[Carl Benedict @Carl_07Benedict]

Paano nagkaroon ng successful transfer kung walang verification?

[mia ⦿ ☰ ☲ @bbibbi_army]

everything happened w/in 4-5mins

ganyan kabilis ang scammers. nagtataka lang kami, wala man lang nareceive na OTP or any in-app notifs, which is unusual kasi laging may OTP kapag magtatransfer

8:59PM
money was transferred from BPI to my cousin’s account in Maribank

[Carl Benedict @Carl_07Benedict]

@CM14Serrano Ang bilis kumuha ng pera, pero pag customer na may concern, ang tagal ng resolution.

[Carl Benedict @Carl_07Benedict]

@philstarlife Good step ito. Sana mas marami pang features at improvements ang ilabas para mas maging lalo convenient gamitin.

[Carl Benedict @Carl_07Benedict]

@KaTkAtChY @mayaofficialph Ang hassle naman nito. May bills ka nang kailangang bayaran tapos hindi mo pa ma-access account mo.

[Carl Benedict @Carl_07Benedict]

@Myownmaybe @mayaofficialph Grabe, "live agent" pero halos isang oras walang sumasagot. Parang automated waiting room lang.

[Carl Benedict @Carl_07Benedict]

May pera na sa wallet tapos hindi pa ma-upgrade ang account? Nakakastress talaga. Sana mas efficient ang verification at support process.

[riri, CPA | one take cutie @userlxz]

nakakastress tong Maya grabe huhuh di ako makapag-upgrade account pero may laman wallet ko huhuhu pls send help #mayaph #paymaya #maya @mayaofficialph

[Carl Benedict @Carl_07Benedict]

@Rosario_D04 Couldn't agree more. Security shouldn't depend on how persistent the user is in following up. A digital bank should respond immediately to suspicious activity and keep customers informed.

[Carl Benedict @Carl_07Benedict]

@CM14Serrano Kung ganito yung experience, hindi nakakagulat kung maraming nafa-frustrate na users. Basic reliability issue na ito, hindi minor bug lang.

[Carl Benedict @Carl_07Benedict]

@hyacinthesiz @mayaofficialph Ang hirap magtiwala kapag ganitong issue paulit-ulit. Pera ng tao ang nakasalalay kaya dapat mas maayos ang sistema at support.

[Carl Benedict @Carl_07Benedict]

Imagine needing help with your money and the biggest challenge is figuring out how to contact support. 😬

[tep @choivernons]

@mayaofficialph hi. is there any way i can talk to an agent? cant call hotline since i don’t have access to a landline phone

[Carl Benedict @Carl_07Benedict]

@yezzer___ True! too many red flags piling up, hard not to question it already