Caroline Oliver

Member of @WanderersHC Love dogs, cheese, wine and laughing!

[Caroline Oliver @CarolineO_SW]

@bookingcom customer service team acknowledge that they A) left us (6 months pregnant with a toddler) stranded with nowhere to check-in, B) they wouldn’t want to have our experience and yet they will not compensate or escalate R complaint. Had 2 calls disconnected and now on 3rd

[Caroline Oliver @CarolineO_SW]

@Channel4 - where is the second episode of 'i am ruth' in All4?

[Caroline Oliver @CarolineO_SW]

@beautyflash please can you check your Facebook msg and emails and respond? Parcel not arrived and @Hermesparcels directed me to you.

[Caroline Oliver @CarolineO_SW]

@HMRCcustomers - I called last night and was cut off whilst on hold. I have been waiting to get through for 45mins today and was cut off again. Please can I send a private message re: an urgent qu. about my tax.

[Caroline Oliver @CarolineO_SW]

@HMRCcustomers I do not want to discuss this on Twitter in Public please. Can you please DM me?

[Caroline Oliver @CarolineO_SW]

@HMRCcustomers Please help. Completed an assessment. Was given conflicting info in a webchat by your agent. Want to pay but not more than I am meant to! 2 phone-calls today were cut off after waiting 1hr in total and no one is free on webchat. How can I speak to someone?

[Caroline Oliver @CarolineO_SW]

@sainsburys Thank you for replying. Fortunately we have found a volunteer in the area who has been able to help. Thanks again for all the hard work! :)

[Caroline Oliver @CarolineO_SW]

@peterliamjones @sainsburys I feel like I am going round in circles. I appreciate that its a short space of time to put workable solutions in place but everything leads me back to the help page and a phone number that hangs up on me every time.

[Caroline Oliver @CarolineO_SW]

@Chris_Ibbotson @sainsburys @CathieodeaTC I have also been trying this phone number since yesterday morning, on behalf of my parents to mark them as vulnerable and it has hung-up on me every time... I understand you are incredibly busy Gavin but if you can assist it would be hugely appreciated.

[Caroline Oliver @CarolineO_SW]

@AtTansley Thanks for replying! Yeah, they just need to get through Bangkok airport and we were worried they would be quarantined via transit!

[Caroline Oliver @CarolineO_SW]

@MayWongCNA Hi May, Do you know if people are able to transit through Bangkok? Got family trying to get back to UK from Cambodia!

[Caroline Oliver @CarolineO_SW]

@RichardBarrow Can U help? Do you know if people can transit through Bangkok airport to get back to UK? Cannot get answer anywhere & family are trying to get home from Cambodia.

[Caroline Oliver @CarolineO_SW]

@bookingcom We will be following up with a formal complaint as this was simply unacceptable... And finally you use sprinklr and it took you 3 days to reply. You clearly need to address your alerts, workflows and resource! Poor social CS!

[Caroline Oliver @CarolineO_SW]

@bookingcom Now @bookingcom we’ve had to pay £2000 to stay in the only other place available at short notice which you confirmed would be refunded. Low and behold you only refunded £500. Had you replied to my email last week none of this would have happened.

[Caroline Oliver @CarolineO_SW]

@SarahLydle @bookingcom After waiting 4hrs neither @bookingcom or the hotel care at all about finding a solution. For our #honeymoon ... this is the beach scene. Couldn’t be more furious. #seaviewresort

[Caroline Oliver @CarolineO_SW]

@SarahLydle @bookingcom Hi @bookingcom - these are the photos of the alternative hotel recommended to us - the construction site next to their ‘tranquil’ beach

[Caroline Oliver @CarolineO_SW]

Democracy: The Fight Back https://t.co/oEzTZouGPv

[Caroline Oliver @CarolineO_SW]

@plandotcom She has been emailing and calling you for about 4 months. You keep telling her you are going to fix it and it has not been fixed. You palm her off after every call and every email so what is she meant to do?