Caroline Blake

[Caroline Blake @CarolineSIBlake]

Thanks @TicketmasterCS for telling me I’d not ticked T&Cs for my order but then not letting me actually tick it so I lost my Ricky Gervais tickets in my basket I was just submitting payment details for, and now there aren’t any left 😡

[Caroline Blake @CarolineSIBlake]

@bookingcom Had you called me, taking just a few minutes of your day, I'd have made immediate payment (you cancelled as I must have given old card details)and wouldn't be in this mess.I now have to find whatever hotel room is left at such short notice, at considerably higher cost

[Caroline Blake @CarolineSIBlake]

Terrible service from @bookingcom. Cancelled my room for next weekend without giving me a call to check if I still needed the room. Sent email only, which is easily missed (holiday, illness etc). Now one week before my trip with no accommodation, while five months pregnant.

[Caroline Blake @CarolineSIBlake]

@googlenest Not sure that I still have that. I certainly didn't get a case ID from the call I received today from [phone] at 11:38 GMT. I'm in the UK so not sure why someone in America is ringing me?

[Caroline Blake @CarolineSIBlake]

@googlenesthelp Plug arrived like this in September. Multiple echats and calls done but still no replacement sent. Can you help? Device completely unuseable!

[Caroline Blake @CarolineSIBlake]

@moneyboxteam So you haven’t already contacted them despite skipton asking for your written request? I’ve been emailing the team for the past two weeks and no progress has been made. Really unhappy with first impressions.

[Caroline Blake @CarolineSIBlake]

@moneyboxteam LISA transfer to you confirmed a month ago. Skipton say I no longer have an account with them but you don’t have my money. Where is my £12k?

[Caroline Blake @CarolineSIBlake]

@moneyboxteam I asked where to put monthly deposits in the interim, not knowing where my account is held, to be told you’re ‘not regulated to give advice’. Highly concerning when I trust you with many thousands of pounds.

[Caroline Blake @CarolineSIBlake]

@moneyboxteam Was told 17/10 there was an issue with cheque and the advisor had asked for a new one. 28/10 was told it’d been chased but you needed to send written request for transfer. Why did it take you a month to submit this?

[Caroline Blake @CarolineSIBlake]

@moneyboxteam More than a month is undoubtedly too long. Tried email but they’re not able to tell me where my money is.

[Caroline Blake @CarolineSIBlake]

@virginmedia Still no text back, no response to my emailed complaint or a call back. Terrible service.

[Caroline Blake @CarolineSIBlake]

@virginmedia I asked for my PAC on 22nd May and still haven’t received it, despite a promised call back. I raised a complaint over a week ago and haven’t had a response. Please send PAC today.

[Caroline Blake @CarolineSIBlake]

@virginmedia Already sent at 7:23. Still no response.

[Caroline Blake @CarolineSIBlake]

@virginmedia I don’t understand why the team can’t just text me my PAC. I’ve been waiting far longer than the timeframe in which Ofcom regulations state you must provide my PAC

[Caroline Blake @CarolineSIBlake]

@virginmedia already tried that and no answer. I’m in the UK.

[Caroline Blake @CarolineSIBlake]

@virgin I asked for my PAC on 22nd May and still haven’t received it, despite a promised call back. I raised a complaint over a week ago and haven’t had a response. Please send PAC today.

[Caroline Blake @CarolineSIBlake]

@hmunitedkingdom Parcel despatched 7th July, still not received and nothing on Hermes parcel tracker. Can you help?

[Caroline Blake @CarolineSIBlake]

@toblerone So disappointed in the half chocolate bar I've just opened. Most is missing!

[Caroline Blake @CarolineSIBlake]

@eastcoastuk Now following. Thank you.

[Caroline Blake @CarolineSIBlake]

@eastcoastuk Again man with drinks trolley has ignored me and walked off.