CarpeDiem24

Carpe diem... day seizer, Doc by day, Bon vivant by night. Overly anxious but always optimistic.

[Team Kelly Clarkson 🍷💔☀️ @PieceByPiece_KC]

PLEASEEEEE

[CarpeDiem24 @Carpediemsavant]

@mathcorr Takes a ton of money to run your own label

[CarpeDiem24 @Carpediemsavant]

@USRadioUpdater @halfp86 @kellyclarkson Song of the summer!

[CarpeDiem24 @Carpediemsavant]

@caseyleemoore can you DM ME?

[CarpeDiem24 @Carpediemsavant]

@bmd7722 @quickqspod Can’t find it. 😩

[CarpeDiem24 @Carpediemsavant]

Dear @Wendys,

I have grave concerns.

Not about the burgers… but about the brave souls now hand-shredding an entire salad onto my JB Cheeseburger. 🥬
We’ve gone from precision to “lawn clippings.”

Think of the fingertips. The forearm fatigue.

Bring back the crisp leaf! 😉

[CarpeDiem24 @Carpediemsavant]

@floopyquinn @OhioStateMTEN Why doesn’t Caprico play much singles

[CarpeDiem24 @Carpediemsavant]

@callmesaowwhy For sure. So many killer songs on this one

[Liz Goldenberg @newstruthliz]

All #CelebrityCruises had to do was notify passengers booking on the Beyond of engine issues & need to slow ship's speed, which meant different ports.
It didn't disclose until AFTER the last payment date, giving passengers no options to change.
That equals angry customers.

[Liz Goldenberg @newstruthliz]

$RCL can avoid a #PR nightmare in the making by its @CelebrityCruise, which didn't #disclose to passengers the issues with its Beyond #CruiseShip.
Who Googles "Beyond Engine Issues" before booking?
#CelebrityCruises knew it would change itinerary to accommodate slower speed.
1/

[Colette Cairns @cairnsco]

Disappointed with @CelebrityCruise line.Booked a trip with the celebrity beyond ship which has been having engine issues.The cruise line did not notify us that they were having these engine issues and after we paid final payment now we’re locked in. Itinerary drastically changed.

[CarpeDiem24 @Carpediemsavant]

Hey @CelebrityCruise — six weeks ago you blamed an email about itinerary changes on an “IT error” and told guests all sailings were fine. Now itineraries are suddenly changed. Time to be accountable and honest with your customers. #CelebrityCruises

[CarpeDiem24 @Carpediemsavant]

Looks like cruisers are jumping ship ⛴️ … from @CelebrityCruise to @VirginVoyages. After this latest Celebrity catastrophe, it’s no wonder people want transparency, fun, and reliability. #CruiseSwitch #VirginVoyages #CelebrityCruises

[CarpeDiem24 @Carpediemsavant]

@CelebrityCruise is running a PR nightmare 🚨 Passengers book dream trips only to face last-minute bait-and-switch itinerary changes. No transparency, no compensation, no care — even for premium cabins. Do better. #CelebrityCruises @CelebrityCruises @CelebrityBeyond

[Liz Goldenberg @newstruthliz]

A lesson in how NOT to handle #CustomerService from @CelebrityCruise:
The #CelebrityBeyond had engine issues starting in July, which led to a canceled cruise.
Repairs were made, but the ship has to travel more slowly.
1/

[CarpeDiem24 @Carpediemsavant]

Extremely disappointed with @CelebrityCruise. Booked the Celebrity Beyond Estate cabins. the ship has engine issues & a drastically changed itinerary. No notice, no incentives, dreadful customer service. Dishonest treatment of loyal guests #CelebrityCruises #CelebrityBeyond

[CarpeDiem24 @Carpediemsavant]

@newstruthliz @CelebrityCruise We’ve got to band together to effect change on this. Absolutely ridiculous

[Liz Goldenberg @newstruthliz]

3) Offer customers a discount or credits to keep the booking or the opportunity to change ships or cruises.
That is what a savvy company does to minimize bad #PR. @CelebrityCruise is ignoring complaints.
You think any of them will ever book again?
6/

[Liz Goldenberg @newstruthliz]

#CustomerService 101 is to make your customers feel special & that they're getting at least what they paid for.
@CelebrityCruise has missed that point & have opened themselves up to a very bad #PR situation, as the Beyond's itineraries will have to change for months to come.
4/

[CarpeDiem24 @Carpediemsavant]

@newstruthliz @CelebrityCruise Horrible.