Catherine Royle

[Catherine Royle @CatherineRoyle1]

@LauraKlassen14 What a vile and disgusting cretin you really are. Let’s hope that you don’t have a disease that could have the chance of being cured by medical advancements and science. I mean, just because we can doesn’t mean we should!

[Catherine Royle @CatherineRoyle1]

@loopy3488 @SofologyHelp If you have any luck let me know!! I’ve been trying to get a delivery date for my sofa that’s been sat in the depot for weeks and no one helps, answers the phone or replies to email. Spent nearly 2.5k with them all paid upfront. Absolutely appalling customer service!!

[Catherine Royle @CatherineRoyle1]

@Sofology anyone care to tell me where my sofa that I ordered on 4th June and paid for in full on that day is? I had one delivery booked for 11th July which had to be cancelled and since then no one has helped me. Can’t rebook online and staff don’t care and say they can’t help!

[Catherine Royle @CatherineRoyle1]

@stephen_bear Imagine stepping off a plane at 2am on your Birthday, in the freezing cold and getting arrested.... you absolute moron!! Hope you enjoyed the spread they put on for you scum bag!

[Catherine Royle @CatherineRoyle1]

@TUIUKcares @Mike_pass Unfortunately not satisfactorily. Giving me yet the same number and email to use, that has the same staff who are not empowered to help a customer behind it, with no resolve after 10 months. A generic telephone number and email address.?! Pathetic #notgoodenough #tui @TUIUK

[Catherine Royle @CatherineRoyle1]

@TUIUKcares you do not care at all. No one in your company has been able to help either over the phone or via formal complaint form submitted 43 days ago. We are now 10 months post travel and promised a refund with 30 days! No apology or even communication #tui #holidays

[Catherine Royle @CatherineRoyle1]

@TUIUKcares @TUIUK @Mike_pass Unfortunately not satisfactorily. Giving me yet the same number and email to use, that has the same staff who are not empowered to help a customer behind it, with no resolve after 10 months. A generic telephone number and email address.?! Pathetic #notgoodenough #tui

[Catherine Royle @CatherineRoyle1]

@TUIUK do you think it is acceptable to treat loyal customers this way. You didn’t provide a service I paid for, yet 10 months of trying for a refund I still have nothing back.. not even an apology!? Customer service is beyond awful #tui #CustomerExperience

[Catherine Royle @CatherineRoyle1]

@TUIUKcares @TUIUK @Mike_pass Unfortunately that is the same number I always phone with the staff who ‘can’t help any further’ and the same email address I have used. Absurd that in the same company you work for you, can’t get someone to contact me after 10 months to resolve a complaint #notgoodenough

[Catherine Royle @CatherineRoyle1]

@TUIUK I didn’t want it to come to this, but after 10 months of waiting for a refund owed and still nothing, plus 43 days after a formal complaint form was submitted, to hear nothing and to have nobody to help is disgusting #awfulcustomerservice #witholdingmoney #tui

[Catherine Royle @CatherineRoyle1]

@pauldw91 @TUIUK @BBCWatchdog It’s not even the money, it’s the principal of it! How and why are they getting away with it?? @BBCWatchdog @TUIUK

[Catherine Royle @CatherineRoyle1]

Another one removed @TUIUK but I already screenshot it and will keep re posting! How about concentrating your efforts into resolving my ongoing issue?! @BBCWatchdog #tui #watchdog #owememoney

[Catherine Royle @CatherineRoyle1]

@TUIUK @TUIUKcares @BBCWatchdog looks like I’m not the only one 👀👀👀 and going on your Facebook page there’s many, many more @pauldw91 Shame on you #tui #tuidoesntcare #holidaywatchdog https://t.co/gqZMNICquo

[Paul Wright @pauldw91]

@CatherineRoyle1 @TUIUK @BBCWatchdog We had the same issue with them, promised a refund/compensation for having no air-con for a week in 40degree temp. Gave up asking them to pay. Shockingly poor customer service.

[Catherine Royle @CatherineRoyle1]

@TUIUK @TUIUKcares any hope for a response? Awful customer service #tui

[Catherine Royle @CatherineRoyle1]

@BBCWatchdog what do you make of this appalling experience we have had with #tui @TUIUK @TUIUKcares Pics attached. 10 months later and 100’s calls, emails later and they still won’t refund us money even they admit is ours. No communication. No apology! @Mike_pass #holidayhell

[Catherine Royle @CatherineRoyle1]

Stop removing my tweets #tui you should be ashamed @TUIUK https://t.co/hJDG02DiAV

[Catherine Royle @CatherineRoyle1]

@TUIUK do you think it is acceptable to treat loyal customers this way. You didn’t provide a service I paid for, yet 10 months of trying for a refund I still have nothing back.. not even an apology!? Customer service is beyond awful #tui #CustomerExperience

[Catherine Royle @CatherineRoyle1]

#tui #tuicares #tuidoesntcare #awful you can keep trying to remove my tweets... you can run but you can’t hide!! https://t.co/vhLdiqHUoc

[Catherine Royle @CatherineRoyle1]

@TUIUKcares you do not care at all. No one in your company has been able to help either over the phone or via formal complaint form submitted 43 days ago. We are now 10 months post travel and promised a refund with 30 days! No apology or even communication #tui #holidays

[Catherine Royle @CatherineRoyle1]

@TUIUKcares They have never managed to help me! No one can... they all just say they are sorry and can see why I’m annoyed and that they can try and escalate but can’t do any more... this has been going on for over 9 months and I’m still owed over £300 #tui #tuidoesntcare

[Catherine Royle @CatherineRoyle1]

@TUIUK should be ashamed of themselves! Still no refund for an upgrade to premium that then didn’t happen from August last year! I continue to call, raised a formal complaint... nothing and no one there can ever help! #poorcustomerservice #vile

[Catherine Royle @CatherineRoyle1]

Luxury Avenue | Fashion Store | Boutique Mall | Mexico https://t.co/RURL84wg7r is there an eyelash counter to apply false lashes with you?