Centriam

Centriam is an enterprise customer success platform that helps retention-focused B2C companies reduce churn and optimize customer base management.

[Centriam @Centriam]

Are you at @CXPA_Assoc's Insight Exchange? Find us at our booth! (And don't forget to enter our fun giveaways!) #IE2019

[Centriam @Centriam]

The @CXPA_Assoc Insight Exchange is finally here! Who else will be at the event this week? Find Centriam's booth to talk customer success & to enter an exciting drawing! #IE2019 #CX

[Centriam @Centriam]

Excited to be a CXPA sponsor this year. Looking forward to the Insight Exchange in a couple weeks! Will you be there? #IE2019 #MovingMountains

[CXPA @CXPA_Assoc]

CXPA would like to thank our global 2019 Bronze Sponsor @Centriam for their continued contributions and dedication to the advancement of the customer experience profession. Thank you!

[Centriam @Centriam]

You know you need a customer experience tool, but do you know what to look for? https://t.co/WKewnjyw5x

#customerexperience #CX

[Centriam @Centriam]

In case you missed it... Centriam's Joe Novak provided tips on the 7 steps to take to build an effective #CX program

[CX Update @CXupdate]

7 practical steps to build a data-driven CX program by @centriam https://t.co/jQ89kwJiGX

[Centriam @Centriam]

Sometimes the hardest part of improving customer experience (CX) is just getting started. We outlined 7 practical steps to take to build a data-driven #CX program: https://t.co/26S36BdDJB #customerexperience #CXstrategy

[Centriam @Centriam]

Alvin Stokes, SVP of Customer Experience at Cable & Wireless Communications, recently joined us for a webinar to share how investing in #customerexperience led to a dramatic increase in revenue and #NPS. Miss the live event? Watch the recording: https://t.co/S6NZDekjUM

[Centriam @Centriam]

Webinar: Customer experience is about more than collecting feedback. It's about using customer intelligence to define, drive, and measure CX action. Register to learn more on Wednesday, March 27 at 11:30 a.m. CT: https://t.co/1rX3mUZl5r

#CX #CXstrategy #customerexperience

[Centriam @Centriam]

Looking for practical tips on how to build an effective customer experience strategy? You're in luck; get tips from Diane Magers and Ben London of Experience Catalysts in our latest blog post: https://t.co/Q9ThAB4TvT

#CX #customerexperience #CXstrategy

[Centriam @Centriam]

[Upcoming webinar]: Learn how a data-driven customer experience (#CX) strategy led to dramatic increase in sales and NPS® for a multinational telecom. Register to join us Thursday, March 14 at 12 p.m. ET: https://t.co/5rnXbVOSV8

#customerexperience #telecommunications

[Centriam @Centriam]

How are you justifying your customer experience investments in 2019? Learn how Centriam's platform can help you measure the financial impact of your #CX efforts: https://t.co/MLAEfSwkPa

#customerexperience

[Centriam @Centriam]

Thanks, @CXupdate! Did you miss our blog on the 5 things to look for in a #CX tool? Find it here: https://t.co/rFqZAuivLS

[CX Update @CXupdate]

And now for this week's top 3 bloggers in our #tuesdaythoughts! @Centriam shares 5 things to find in a #cx tool, @GetFeedback explains how to build a successful #custexp strategy, and @jeanniecw shows how to create the best #customerexperience solutions: https://t.co/POy43AIVfv

[Centriam @Centriam]

With increased competition from fintech startups, community banks know improving customer experience is the best way to set themselves apart. But where do they start? https://t.co/R8kWSSlW1C

#CX #communitybanking

[Centriam @Centriam]

Searching for a tool to help you manage, track, and measure the success of customer programs? Here are 5 things to look for in your customer experience tool: https://t.co/DIlPEMtPLC #CX #customerexperience

[Centriam @Centriam]

Are #CX professionals focusing too much on digital experience and forgetting about offline interactions? @WARCEditors think so: https://t.co/3jObBSM2yv #customerexperience

[Centriam @Centriam]

These wise words about customer service strategy from @ThisIsSethsBlog resonated with us: "You can treat your customers like they don’t have a choice, but in the long run, customers always have a choice."Full blog here: https://t.co/mT5z43zTIM #CX #customerservice

[Centriam @Centriam]

Are you tasked with creating customer experience programs that drive revenue, increase retention, or impact another business objective? Learn how Centriam can help you succeed: https://t.co/zlUtY4s8Wn #CX

[Centriam @Centriam]

@MarTechAdvisor compiled an A-Z guide to customer experience. Which aspect is top of mind for you in 2019? For Centriam, it's measuring the business impact of #CX programs. https://t.co/wLkZ9bLbRn

[Centriam @Centriam]

Data is the element most commonly cited as critical to CX program success. Learn why. #CX #CXInRetail #RetailIndustry https://t.co/9qtj2smOww

[Centriam @Centriam]

See how Centriam's CX vision made a large telecom $17 million and improved NPS by 12 points. #CX #Telecom https://t.co/hXbDlRXYXr