CX Update

Customer Experience Update: insights your peers are reading. We bring together the best content on #CX from the widest variety of industry thought leaders.

[CX Update @CXupdate]

The #AI era isn’t coming—it’s here. But over 70% of #AIProjects fail before they scale. Learn how you can cut through the hype and build a roadmap that delivers results with a four-step transformation system! https://t.co/AFv7idhpcK

Sponsor: @legion_omni #CX

[CX Update @CXupdate]

We’re back with the best #cx posts of the week! This CX shift changes everything. by DCX | CX and AI: From Early Steps to a Decade of Limitless Horizons by @RicardoSGulko | Why Customers Are Still Frustrated by Customer Think https://t.co/hC1INwWTWt

[CX Update @CXupdate]

Explore the future of #CX today! This insightful guide reveals how top companies are moving beyond traditional surveys & tapping into both solicited & unsolicited #feedback to gain a 360-degree view of their #customers. Read now: https://t.co/bM2HE6gwer

Sponsor: @CallMiner

[CX Update @CXupdate]

In this executive playbook, you'll learn how mid-sized companies are deploying #AI to automate tier-1 tickets, predict outages & secure infrastructure without hiring a bigger team. Ready to make a smart move? Grab the playbook now! https://t.co/tzrEmnWnwJ

Sponsor: @legion_omni

[CX Update @CXupdate]

Let’s celebrate the best #cx articles of the week! How To Destroy CX Traps Hiding Behind Containment Success by DCX | Building an Omnichannel Customer Experience in Retail by @MaritzCX | “The Costanza Rule” in Customer Experience. by Customer Think https://t.co/UdGnQ5L9Zn

[CX Update @CXupdate]

Take some time and read the best #cx articles of the week! 5 CX Trends Every Leader Needs to Act On Now | A CX Failure Is an Opportunity to Show How Good You Really Are | Customer Expectations Are Changing. Is Your Service Strategy Keeping Up? https://t.co/BAFHxDx1sS

[CX Update @CXupdate]

Want to see how #AI isn’t just hype? In this executive playbook, you'll learn how mid-sized companies are deploying AI to:
🦾 Automate tier-1 tickets
🔮 Predict outages
📈 Optimize #SaaS spend
🧷 Secure infrastructure
https://t.co/0xng0xqZip

Sponsor: @legion_omni #CX

[CX Update @CXupdate]

Make sure to check out the best #cx articles of the week! 16 Best Practices To Improve CX in Call Centers by @MaritzCX | Virtual Agents and Real Empathy: Striking the Balance by Customer Think | How I came around on the ROI of CX by @NicholasZeisler https://t.co/hcXfJa4DdZ

[CX Update @CXupdate]

Here are the best #cx articles of the week! When Your Brand Promise and CX Don’t Align by @annettefranz | Reduce Call Escalations and Improve CX by @MaritzCX | Customer Journey Mapping 2.0: From Linear Fantasy to Adaptive Reality by @EuropeanCXOrg https://t.co/TroaFIMwid

[CX Update @CXupdate]

Join @jasoncott & @sahukar for proven strategies & paths for transitioning off #SAP with minimal disruption. See how leading #retailers are already embracing modern #commerce models to fuel innovation! https://t.co/6aOH4Dg6mb

Sponsor: @oriuminc

#CustomerExperience #CX

[CX Update @CXupdate]

#AI isn’t just hype—it’s already helping lean #IT teams:
📉 cut support volume by up to 60%
🗑️ reduce cloud waste
🙅 eliminate risk from their stack
Learn how companies are deploying AI to automate without hiring a bigger team: https://t.co/Z89FXsvj0f

Sponsor: @legion_omni #CX

[CX Update @CXupdate]

Take some time and read the best #cx articles of the week! Customer Trust in a CX-centric world by Customer Think | When are customers happiest? by @happyornotcom | The Importance Of Market Research For Improving CX by CSM Magazine https://t.co/PfHSq661iy

[CX Update @CXupdate]

Learn how to transform your #ContactCenter into a revenue powerhouse before your competitors do. Discover how #AI:
⚔️ slashes costs
📈 scales loyalty
⚡️️supercharges your agents, without replacing them
https://t.co/oKGbFoz6dR

Sponsor: @legion_omni #CX #CustomerExperience

[CX Update @CXupdate]

To truly elevate #CX, enterprises need #AIAgents that can think, adapt, & act independently. Agentic AI represents a breakthrough, capable of:
✅ dynamic decision-making
✅ real-time personalization
✅ human-like interactions
Learn more: https://t.co/oS5lOFKnLu

Sponsor: @cognigy

[CX Update @CXupdate]

Let’s celebrate the best #cx articles of the week! Why Brand Perception Is the Missing Link in Your CX Strategy by Customer Think | Think You’re Built for a Career in CX? by DCX | 6 Ways to Use Sentiment Analysis to Improve Customer Experience by… https://t.co/BbNPovFMNp

[CX Update @CXupdate]

Join @jasoncott & @sahukar to explore how retailers can confidently move off #SAP, before the fast approaching deadline, while modernizing for a new kind of #commerce! Register here: https://t.co/CX7lvrA5R8

Sponsor: @oriuminc

#CX #CustomerExperience

[CX Update @CXupdate]

Check out the best #cx articles of this week! How Leading Firms Implement CX Metrics to Reduce Churn by @RicardoSGulko | The Benefits of Mystery Shopping for CX Insights by @supportexpbiz | 3 trends to follow for better brand reputation by @CX_Network https://t.co/xOeuqfz13A

[CX Update @CXupdate]

To truly elevate #CustomerExperiences, enterprises need #AIAgents that can think, adapt, & act independently. See how #AI Agents are capable of:
✅ dynamic decision-making
✅ real-time personalization
✅ human-like interactions
Download: https://t.co/er1Tu8ZFat

Sponsor: @cognigy

[CX Update @CXupdate]

Transform your #ContactCenter into a revenue powerhouse before your competitors do! Discover how #AI slashes costs, scales loyalty, and supercharges your agents, without replacing them. It’s not the future; it’s happening now: https://t.co/wiwMpL98gZ

Sponsor: @legion_omni #CX

[CX Update @CXupdate]

Let’s celebrate the best #cx articles of the week! CX Leadership Is Evolving. Will Your Org Evolve With It? by @annettefranz | How AI Is Replacing B2B Customer Surveys—Not If, but When by @RicardoSGulko | Keeping CX human in the age of AI by @CX_Network https://t.co/2ai1NbAPTa