European Customer Experience Organization ECXO.org

We are diverse, open community of leaders & organizations committed to working & evolving together to raise the collective customer & employee experience.

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

Waiting Less, Repeating Less, Knowing Sooner: How AI Has Improved Customer Lives So Far

AI promised to transform customer experience. 🤖

Read here: https://t.co/ZDU3JD0yl4
#CustomerExperience #AI #B2B #AIAgents #DigitalTransformation #Innovation

https://t.co/ZDU3JD0yl4

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

You spent years chasing simplicity — a massive new buyer study says the winners went the other way. https://t.co/8RiuGf8dyv #cx #customerexperience #simplicity

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

🚀 Services-as-Software: What Happens to Your Vendor and CX When AI Eats the Billable Hour

Think about the last QBR you sat through.

Linkedin: https://t.co/jS2oQEDDAR

#ServicesAsSoftware , #AgenticAI , #ProfessionalServices , #cx, #customersuccess #customerexperience

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

🛑 AI Guardrails in CX: Most Companies Have Policies. Few Have Limits. AI guardrails in CX are not a document. They are limits the system enforces. Read it here: https://t.co/TmESHvnFkR #AIGuardrails #CustomerExperience #AgenticAI #ContactCenter #CustomerService

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

Who Owns the Truth About Your Customer-Facing Automation Claims?
https://t.co/ppPf8MUxAB @cmswire

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

AI Guardrails in CX: Most Companies Have Policies. Few Have Limits.
Originally published on LinkedIn: https://t.co/TmESHvnFkR
#cx #agenticai #ai #articialinteiigenc #CustomerExperience

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

🛑 AI Guardrails in CX: Most Companies Have Policies. Few Have https://t.co/LqUftbL0xz guardrails in CX are not a document. #CustomerService #AIGovernance #B2B #CX #ServiceLeadership #EUAIAct @elonmusk https://t.co/TmESHvnFkR

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

🎉 Happy CX Day 2026! 🎊 Today and every day, we celebrate our customers and the practitioners who listen, solve problems and make experiences better, every day. 🙌💙Stay connected with 🌐 https://t.co/RSWBxcKvYm #CXDay2026 #CustomerExperience #ExperienceInnovation #cxday

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

🚀 Services-as-Software: What Happens to Your Vendor and CX When AI Eats the Billable Hour

Think about the last QBR you sat through.

Linkedin: https://t.co/jS2oQEDDAR

#ServicesAsSoftware , #AgenticAI , #ProfessionalServices , #cx, #customersuccess #customerexperience

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

Can AI Hear What Your Best Engineer Hears? CX, AI and the Job We Optimised Until Nobody Wanted It https://t.co/Kpc0s14akR #cx #customerexperience

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

CX and AI ROI: Why CEOs Quantify Everything Except the Customer https://t.co/yXJbonmek2

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

You spent years chasing simplicity — a massive new buyer study says the winners went the other way. https://t.co/8RiuGf8dyv #cx #customerexperience #simplicity

[CMSWire.com @cmswire]

What Saves Money on Every Interaction but Costs You the Customer? by @ricardosgulko https://t.co/JhpoVepKXR #CustomerService #AI

[CMSWire.com @cmswire]

CMSWire Contributor Ricardo Saltz Gulko points to new research showing individual AI users gaining roughly five times the productivity while only 29 percent of organizations see real ROI. The gains stop at the office walls. Customers still cannot feel a thing.

https://t.co/Wn7fA6B1H8

[CMSWire.com @cmswire]

A flawless AI dashboard is not good news. It is a warning sign. CMSWire Contributor Ricardo Saltz Gulko unpacks the two-ledger framework a Fortune 500 study exposed, where a rollout boosted newer agents and quietly cost the most experienced ones quality.

https://t.co/hMtsBU5EOm

[CMSWire.com @cmswire]

7 Questions That Reveal If Your Company Is Ready for AI by @ricardosgulko https://t.co/0fiOvAPKDD #AI #CustomerExperience

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

𝗧𝗵𝗲 𝗔𝗜 𝗗𝗼𝗲𝗿𝘀 𝘃𝘀. 𝗧𝗵𝗲 𝗔𝗜 𝗧𝗵𝗲𝗼𝗿𝗶𝘀𝘁𝘀 𝗶𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲
📖 @cmswire : https://t.co/ctOHFUts78
#CustomerExperience #ArtificialIntelligence #AIStrategy #CustomerSuccess #DigitalTransformation #CXLeadership #DataStrategy @elonmusk

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

Why Your CX Stack Is Failing Despite Record Martech Spend, - 🚨 My new article is now live at CMSWire!

🔗 https://t.co/QsuymnUpPK

#CustomerExperience #MarTech #DigitalTransformation #AI

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

📌 When Customers Don't Search: How AI Is Compressing the B2B Buying Journey

A new @cmswire piece by me lays out a stark reality:

🔗 Read the full article here: https://t.co/uVPZd2fdyT

#CustomerExperience #AgenticAI #AISearch #CXLeadership #DigitalTransformation

[European Customer Experience Organization ECXO.org @EuropeanCXOrg]

Data Doesn't Lie: Why Customers Are Returning to In-Person Brand Experiences https://t.co/KRZ6ThidHj

#dataanalitics #cx #customersuccess #custexp #customerexperience