CX Network

The leading community for customer experience and call center professionals. All the resources you need to advance your skills and elevate the customer journey.

[CX Network @CX_Network]

@sentient_tech Thank you for sharing! Discover more video case studies highlighting the expanding influence of AI in customer experience here: https://t.co/CxVekEF14E

[CX Network @CX_Network]

@annettefranz Thank you Annette for sharing - its exciting to see where where we are heading together! The future of CX is going to be eventful!

[JourneyTrack.io @JourneytrackCJM]

JourneyTrack is proud to sponsor @CX_Network’s All Access Virtual Event, September 16 & 23!

2 days. Top CX insights. Big impact.

Don’t miss it → https://t.co/ojJOqwl10b

#CX #CXM #JourneyManagement #CustomerExperience #CXLeadership #AIinCX

[CX Network @CX_Network]

@JourneytrackCJM We're thrilled that JourneyTrack is once again leading the discussion and helping CX professionals to reach thier full potential through data insights!

[CX Network @CX_Network]

@MktgtTechAI Thanks for featuring CX Network!

[CX Network @CX_Network]

@TomPick Thanks for featuring CX Network!

[CX Network @CX_Network]

Excited for the Personalisation Summit 2024? Discover how to harness data, AI, and digital transformation to deliver personalised journeys at scale. Join top brands like ITV, NatWest, Uber, Asda, B&Q and more ?? 5-6 Nov | Hilton London Olympia, UK https://t.co/43GJDye4jP

[AI & Partners @AI_and_Partners]

@CX_Network - How can #CX professionals navigate the path to trustworthy #AI?

As #AI continues to revolutionize industries, the need for trustworthy #AI has never been more crucial. 🌟

See here > https://t.co/TvZhIiE2ky

#AI

[CX Network @CX_Network]

Do you need an AI ambassador? As #AI transforms #CX, roles like AI ambassadors are key to driving #innovation, #ethical use and bridging the gap between #tech and people.

Find out what the role of an AI ambassador involves and whether you need one

https://t.co/Mq9x60pCl9

[CX Network @CX_Network]

🏆 @mhanhan is one of the #Top50CX influencers you should be following this year. The founder of Xperiente, he won the #CXPA’s Impact Award in 2018 for his contributions to Genesys and the broader customer experience practice.

Read more: https://t.co/pwLzvM1uuI

[CX Network @CX_Network]

This year our Global State of CX research found that for 28% of businesses #CX outlines everything they do, but at 21% of companies CX still needs to deliver returns to be taken seriously.

Is your company prioritizing #CustomerExperience?

[CX Network @CX_Network]

...with 26% of companies also prioritizing customer relationship management (#CRM) systems, customer engagement platforms, business continuity plans, and data insights and #analytics capabilities.

[CX Network @CX_Network]

Our Global State of #CX research this year shows that ##automation is the top investment priority for CX practitioners in the #AsiaPacific region (44%). The findings show it's part of a broader technological upgrade...

[CX Network @CX_Network]

According to our research, the top 3 areas #CX professionals are investing in this year are growing the customer base, increasing NPS/CSAT and transitioning to a virtual or hybrid contact center model
#Budget #Investing
https://t.co/HBwYlAhQUe

[CX Network @CX_Network]

🚀 During our All Access: CX Financial Services 2024 webinar series, we asked our audience what the biggest priorities are for #CX in #FinancialServices. The top picks were automating processes and real-time personalization.

Is your organization focusing on these trends? 👇

[CX Network @CX_Network]

🏆 @jimtincher is one of the top 50 CX influencers you should be following this year. Find out why 👇
https://t.co/3zMVWWebCY

#CX #CXInfluencers #Top50CX

[CX Network @CX_Network]

The US government is bringing in new regulations to simplify subscription cancellations and improve customer service, as part of broader efforts to restore public trust https://t.co/tA3M7kUMuC #CXNews #CX #CustomerService #PublicServices

[CX Network @CX_Network]

🌟Congratulations to these 25 thought leaders in operational excellence - an award compiled by our sister publication @PEXNetwork_Team
#OPEX #ThoughtLeadership

[PEX Network @PEXNetwork_Team]

🚀 PEX Network is thrilled to unveil our list of 25 Operational Excellence Thought Leaders to Know in 2024! 🌟

Discover why they made the cut and learn more about their remarkable contributions here: https://t.co/FzO1bXauBP

#OperationalExcellence #ThoughtLeaders2024

[CX Network @CX_Network]

This year our Global State of CX report found that the top obstacle for bringing #CX investments to life is proving #ROI.

Organizations often struggle to quantify the financial benefits of improved customer experiences, making it challenging to justify the expenditure.

[CX Network @CX_Network]

🏆 @AmasTenumah is one of the #Top50CX influencers you should be following this year. The #CustomerService expert has written books on customer loyalty and is the host of the Amas Talks podcast

Read more: https://t.co/Pf2DUH5m4U