Charlotte Sferruzza

Senior Product Designer @Intercom • Ex @Onfido @Eventbrite

[Paul Adams @Padday]

Delighted to have Brett Chen from @perplexity_ai join us, @cognition and @harvey for our AI event in SF next week!

We'll be going deep on building frontier AI products, at all levels of the stack, including how and why we have built custom models for @Fin_ai.

The content will be very interesting and valuable for any AI leader/practitioner.

We'll be streaming the event also, link to register in-person/online in the comments.

Hope to see you there!

[Charlotte Sferruzza @ChaSferruzza]

So proud to be launching Workflows today!

[Fin @fin_ai]

Trigger: When the moon hits your eye 🌝
⬇
Condition: Like a big pizza pie 🍕
⬇
Action: That’s Workflows ❤️

Hungry for more details on our latest feature? 🧵 1/9

[Charlotte Sferruzza @ChaSferruzza]

Join us tomorrow! I’ll be presenting an exciting feature I’ve been working on for the past months 🦾🤖

[Fin @fin_ai]

👾🌟 Ready to level up your customer support and engagement strategy?

New at Intercom has you covered with tips, trends, and expert advice to tackle the ever-changing world of support. Join us on October 12th to dive in! https://t.co/9Yewv9mOfp

[Fin @fin_ai]

🎙 Our Product Designer @ChaSferruzza talks about the importance of following design fundamentals and how it leaves space for innovation ✨

Listen to the podcast here 👉 https://t.co/VxdFLIGKos

[Fin @fin_ai]

Sometimes you just have to go back to basics...

In our third post on Intercom’s product principles, we explore why knowing when NOT to innovate means we can create a more accessible, scaleable, and delightful product for our customers 🛠
https://t.co/9XD5MH48nY

[Charlotte Sferruzza @ChaSferruzza]

I wrote an article on @intercom’s blog! I’m talking about the importance of design fundamentals in the innovation process, and I’m reflecting on my transition back to an individual contributor role after 2 years of management.

https://t.co/9EKEB3MJj0

[Mark O @mopland]

I'm so proud of the team @Onfido for taking home two @cognition_x awards for Best Innovation in Algorithmic Bias Mitigation and Outstanding Leader in Accessibility.

So many worked to make this happen but a huge shout out to @ChaSferruzza and @susanavlopes for their leadership

[Charlotte Sferruzza @ChaSferruzza]

We're hiring product designers! Be ready to work with amazing people, and enjoy the best company culture I've ever experienced 🇬🇧✨ #productdesign #uxjob #ux #design https://t.co/sw1GohY2kl

[Charlotte Sferruzza @ChaSferruzza]

Accessibility is team effort 💪 #accessibility #a11y #inclusive https://t.co/oKu6jWL50R

[Charlotte Sferruzza @ChaSferruzza]

@jpgcc_ @imcatnoone Yes, I am 🤓 Happy to chat!

[Charlotte Sferruzza @ChaSferruzza]

New blog post about user guidance 🤓💁 “User guidance: how to provide meaningful feedback to users” by Charlotte Sferruzza https://t.co/UlgEe67LFL

[Charlotte Sferruzza @ChaSferruzza]

My blog post about friction in UX @Onfido is featured there 😎 #ux #uxdesigner #productdesign #fintech

[UX Booth @UXBooth]

5 Articles to Read Today to Be a Better #UX Designer https://t.co/EuoljxuLt3

[Charlotte Sferruzza @ChaSferruzza]

We're hiring product designers! Join the best design team in the world 🔥🖍️ DM me :) #UX #design #job https://t.co/dnznojibH5

[Charlotte Sferruzza @ChaSferruzza]

New blog post 🤓 “Good friction for great UX” by Charlotte Sferruzza https://t.co/1P23YHhyxp

[Charlotte Sferruzza @ChaSferruzza]

I've just shared my notes from @worlduxcongress #ux #product #design 🤓 https://t.co/eW36XvnZb6

[Charlotte Sferruzza @ChaSferruzza]

@d_sferruzza 😍 👏🐕

[Morgan Bruce @morganjbruce]

How we build terrific engineering teams @Onfido https://t.co/5oyFDSodEu 👩‍🔧👨‍🎨🦸‍♀️🧙‍♂️

[Charlotte Sferruzza @ChaSferruzza]

New post about UX microcopy: “Winning trust with words” https://t.co/l4GtxrfylU

[Charlotte Sferruzza @ChaSferruzza]

I wrote this new blog post 🤓 “How being an introvert made me a better designer” https://t.co/gRcvQeSXL6

[Charlotte Sferruzza @ChaSferruzza]

@timothee_julien @goabstract (versioning system) 👌