Replying to @HastingsDirect
That's my point. You don't look into the issue. It's precious time wasted. On hold on the phone for hours, call drops, no-one calls back. No response to emails.
@HastingsDirect your not sorry and you do not help. My situation has been going on for weeks. Even contacting the CEO via LinkedIn gets you nowhere. Looks like I need to contact BBCWatchdog.
@HastingsDirect Its 14/03/22, still no courtesy car/hire car. Over 100 calls,every 'representative' says something different. You have to wait 3 days for an engineer to go look at the car and deem it written off or fixable. You call this service @HastingsHelp @HastingsDirect
@HastingsDirect Car Accident 10/03/22 @ 8:30am with 3 children under 8. Fully comprehensive insurance. Speak to 3 - 4 different 'representatives' throughout the day as told system crashed claim not logged. Claim finally logged Thursday evening.