Sam Chance

Head of Marketing at Fresh Montgomery - HRC, Independent Hotel Show, ScotHot, PUB20, IFE, SFFF

[Sam Chance @Chance_by_Name]

After three weeks waiting for a delivery that I’ve paid for and being asked two days ago to direct message you my details. How much longer should I expect to receive a reply. #badcustomerservice @Hermesparcels @houseoffraser

[FRASERS @houseoffraser]

@Chance_by_Name Hi, could you please send us a DM with the order details?

[Sam Chance @Chance_by_Name]

@houseoffraser how long should I expect to wait for a response from you on why my delivery has not arrived and you’re the only company I’ve been charged delivery for? More than two weeks late and no reason why? #CustomerService

[Sam Chance @Chance_by_Name]

@UberEats can you let me know why this code doesn’t work?

[Sam Chance @Chance_by_Name]

@AniAreYouOkay @madedotcom Reality nightmare! Best thing they want me to be in so they can pick the product up because they don’t pick up on weekends or out of hours 🤯🤬

[Sam Chance @Chance_by_Name]

After 5 days after replying to the attached, I’ve still not heard anything from @madedotcom still no delivery, no phone call, #noidea. By far worst #customerservice I’ve ever experienced. 4 weeks overdue, 18 phone calls, 11 emails? #ReadThis #whosandrew #rant

[Sam Chance @Chance_by_Name]

@BeccyVoice21 @MadeToHelp I was offered the same £15 voucher. Firstly find me something on @madedotcom website that is less than £15 and even more laughable it’s costs £15 for delivery costs and additional £5 for weekend delivery. What i had originally paid for when ordering 🤨

[Sam Chance @Chance_by_Name]

@MadeToHelp If you look in your twitter inbox from the last few weeks of me messaging you it’s still the same package number. I’m still the same person and I’m still not called Andrew.

[Sam Chance @Chance_by_Name]

@madedotcom I am actually disgusted with your customer service. Four failed delivery, attempts, 10 phone calls to you and delivery company. Can someone call me To try and sort out this shambles.

[Sam Chance @Chance_by_Name]

Good luck to all my colleagues that have been working so hard the past year on @SpecialityFair Opening day today and the line up looks fantastic! #foodprofs #foodies #thefinerthingsinlife

[Sam Chance @Chance_by_Name]

@dotmailer @dotmailerOps I have tried calling and emailing for last week my account manager and their manager and have had no reply. Please can you let me know who@I can speak to???? At my wits end!

[Sam Chance @Chance_by_Name]

Enjoying my first taste of @PaganPotions Bloody Mary! #delicious See you @Hotelympia in March #foodservice #newproducts #Hotelympia18

[HRC @HRC_Event]

Join us at the U.K's market leading foodservice and hospitality event - Registration is now open >>https://t.co/5oxEJ7lTsN #Hotelympia18

[Julian Ebbutt @julianebbutt]

Hope you'll be able to join us for our next great @HMAinfo event with Brain Reeves and Dan Baker https://t.co/iTPn3lFb4K

[Sam Chance @Chance_by_Name]

Looking forward to attending #SFFF17 today and seeing all the teams hard work coming together! #exhibitions #eventprofs

[Sam Chance @Chance_by_Name]

1st ever exhibitor open day for @IndHotelShow I hope all in attendance gain some insight into promoting their brand at the show #IHS17

[HRC @HRC_Event]

Congratulations to @chefjarv for winning the best newcomer award #Cateys2017 @Caterertweets. Well done! #Winning

[The Caterer @Caterertweets]

Newcomer Award, sponsored by @Hotelympia winner is
Mark Jarvis (@chefjarv), @AngloFarringdon #cateys2017