Absolutely disgusted with @MarriottBonvoy customer service @MBonvoyAssist - I’m a Gold Elite loyal member and I have to send 3 emails before I get a reply, and another 3 for another reply in thread. This is how you treat loyal customers? I will take my loyalty elsewhere.
@MBonvoyAssist this is the second time my @MarriottBonvoy reservation has been cancelled within 4 days of checkin. I’m now left to either not attend a wedding or pay $2000 at a different hotel in the area. It’s last minute and a holiday weekend. What is going on?
Been on hold with @Gap for over an hour trying to find out why my order, placed on April 9th, still hasn’t shipped. Can’t use their online chat service, can’t get a human being on the phone, can’t get a response to emails... yet they figured out how to charge my credit card!
@Gjelina wouldn’t allow us in with my friends service animal. Hostess said that even though we had certification for the dog they didn’t consider emotional support animals to be service dogs. Asked multiple times what my friends disabilty was. DISGUSTING behavior.
@MarriottBonvoy@MBonvoyAssist once again an issue. Horrible stay at one of your luxury collection properties, resulted in full stay comped, loss of 6x points I would have redeemed for booking with bonvoy Amex, hotel said I would still receive full points. I have nothing.