Good morning @accessbank_help
You requested that I DM the details of the erroneous transaction which I did already but I'm yet to get any response or resolution. The transaction has not been reversed till now....a transaction of 27/01/2024, for crying out loud
@accessbank_help Thank you, I have been able to send the DM as directed.
Your swift response to the above message is highly appreciated while I look forward to the quick resolution of the 1 year, 8 months, 3 weeks and 3 day-old issue at hand
@myaccessbank it's over a year that I have been on the recall of an erroneous transfer from my Access Bank account to a @palmpay_ng account. I went to 2 branches of Access Bank repeatedly to follow up on the recall after Palmpay confirmed to me that they didn't receive any recall
@accessbank_help Please note that all efforts to respond to the above message via your DM proved abortive as only verified accounts can message you (see below), which I believe you're aware of.
Kindly advise what step to take towards resolution of the earlier stated challenge
I visited Palmpay office at Ikeja twice where I was given the group email where Access Bank should send the recall request to, after they confirmed to me that the recall would be honoured upon receipt of the request. It is saddening that the issue remains unresolved till now.
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