Cherie Lockley-Brown

[Cherie Lockley-Brown @CherieLockley]

@hms_argyll @RoyalNavy Happy Christmas HMS Argyll. X

[Cherie Lockley-Brown @CherieLockley]

@hms_argyll Love this argy the elf!.x

[Cherie Lockley-Brown @CherieLockley]

@Lukefry27914896 @UK_CAA Still waiting. Escalated my claim and still nothing. X

[Cherie Lockley-Brown @CherieLockley]

@kathlee25075600 @UK_CAA Got no reply from them in regards to the direct debit. I asked if these were being processed, any processed today and how long are the processing the direct debit as surely they should be nearly done?

[Cherie Lockley-Brown @CherieLockley]

@RuthHorner9 @UK_CAA @BarlowBekah Also wondering this! X

[Cherie Lockley-Brown @CherieLockley]

@UK_CAA Yet again you have failed to deliver your promise of refunding those paid by direct debit. You lie and dont deliver what you stated you would. I've been told I won't get an update like I was informed last week about escalating my direct debit refund. I do qualify too!

[Cherie Lockley-Brown @CherieLockley]

@UK_CAA I do qualify on every aspect and yet nothing!

[Cherie Lockley-Brown @CherieLockley]

@UK_CAA @ams1078 What does soon mean? I qualified for a dd payment and yet to receive anything!

[Cherie Lockley-Brown @CherieLockley]

@ams1078 @UK_CAA Mines also been escalated however no call back as promised by yesterday! This is ridiculous and so frustrating. Cant believe they have the nerve to continue to fob us off and give us very little information, which in my opinion is not accurate and given to pacify us! Not happy.

[Cherie Lockley-Brown @CherieLockley]

@UK_CAA Why am I still waiting and why am I being fobbed off? No refund of my fully paid up direct debit packaged holiday!!! This needs to be investigated. Constant phone calls to CAA and no accurate solid information given. Messages on here are lacking and generic. This is an epic fail!

[Cherie Lockley-Brown @CherieLockley]

@AshleyGCl1ff0rd @UK_CAA Mine too. I was due to fly 1st october. I got told there still processing direct debits. Personally I think there feeding us bull shit because they've committed to something they cant fulfill!

[Cherie Lockley-Brown @CherieLockley]

@UK_CAA I've been told It could still be refunded any time from now until the end of October! This time they took my booking reference and flight number. I think it's a ploy to shut you up. I just dont understand why I cant be told a straight yes or no or even when I'll be paid.

[Cherie Lockley-Brown @CherieLockley]

@UK_CAA When will we now be paid? My thomas cook fully package holiday which included flights with them was paid by direct debit and was fully paid by the time they cease trading and still no refund as promised! Losing the will here. Need accurate information not false information.

[Cherie Lockley-Brown @CherieLockley]

@UK_CAA They are now saying 18th October!!!

[Cherie Lockley-Brown @CherieLockley]

@wetravelthree @UK_CAA @morgandeano When I called they said no. They also said that they dont have a system in place to work on the online forms and was only starting to look at them today! I've still not recieved a refund! X

[Cherie Lockley-Brown @CherieLockley]

@morgandeano @UK_CAA I haven't recieved mine that was completely paid for and a partially on the other one that was booked!!! Its a joke. They shouldn't commit if they cant deliver!

[Cherie Lockley-Brown @CherieLockley]

@UK_CAA Also why send us all generic response and private messages? Yes the responses are professional but your not forth coming with any information and not telling us what we want to know! Livid right now! Wheres the help?

[Cherie Lockley-Brown @CherieLockley]

@UK_CAA I've got a partially refund on one holiday booked for next year and nothing back from the one I was due to go on 1st October which was completely paid for direct debit. All with TC. This is bull shit. Dont promise if you cany comit!!!

[Cherie Lockley-Brown @CherieLockley]

@Shelbo_1702 @GypsyKazia @JCF4782 @UK_CAA I've just received that message....its a generic message! I personally dont think anyone else will get a refund.....the ones who have I think Is for show....I guess I wait, then put form in, wait some more and as said above they'll be nothing left to refund people with!

[Cherie Lockley-Brown @CherieLockley]

@Shelbo_1702 @GypsyKazia @JCF4782 @UK_CAA I just called my bank and they said its nothing to do with them processing the refunds it's the CAA. I called the CAA to be assured I will receive my refund but if I dont I need to complete the online form. So really they dont know at all!!! Its a nightmare and a ball ache in one