Choice Hotels Care Team

𝟭𝟴𝟲.Following 𝟭𝟳.𝟯𝗞. Followers

[Choice Hotels Care Team @ChoiceHotel_TM]

@diamondstar843 @diamondstar843
We’re really sorry to hear about your experience. This is not the standard we strive for, and we take your concerns seriously. Please send us a DM with more details so we can look into this further and address the issue..

[Choice Hotels Care Team @ChoiceHotel_TM]

@sjleeuw @sjleeuw
We’re very sorry to hear about this frightening experience. Your child’s safety should never be at risk, and we understand how upsetting this must have been. Please send us a direct message with your reservation details so we can investigate this matter urgently

[Choice Hotels Care Team @ChoiceHotel_TM]

@MrMOMAGA @MrMOMAGA
We're glad you took the time and effort to bring this issue to us. For us to be able to assist you further, could you Followback and send a Private Message for further assistance. -GT

[Choice Hotels Care Team @ChoiceHotel_TM]

Hello 👋, we're extremely sorry about this experience with us. Kindly give us a follow back,we would like to respond. Thank you.-Cs

[Brandon🇺🇸🏴󠁧󠁢󠁳󠁣󠁴󠁿 @MrMOMAGA]

My name is Brandon Campbell from Springfield Missouri, we reserved a hotel stay on our way back from Washington DC, in Columbus Ohio, I had originally said it for the correct day, the 19th, however, when I went back to look at the reservation and have reverted back to the current day of the 18th, I didn't realize that though until I had already made my reservation and paid for it. At that moment we immediately called the hotel and Priceline bows since the reservation was made through Priceline, the Priceline agent said that he got a hold of the hotel, however the manager was not available and asked if I wanted an email confirming that the hotel canceled the reservation and brought forth the process of starting the refund. I said I did want that that is what I desired because I had booked another room for the correct day at the same hotel. When we had called the hotel after I had made the mistake the hotel agreed that I need to go through Priceline because that's who I ended up booking with.
For the last 5 days we have been fighting with Priceline and that hotel about getting it refunded back. Either the manager has never been there, or I never received a call back. Today I called and Priceline reached out to the hotel and the manager said that the booking is non-refundable I was a no-call no show. That was not correct we had called and I can actually show you the call log on the 18th when we called. And because Priceline is third party and they declined to do any kind of action whatsoever so now I'm stuck with a canceled booking that I mistakenly made while I was still in Washington DC no way I was going to be able to stay there in Columbus Ohio that exact same night, and neither the hotel nor Priceline is willing to budge with me whatsoever.
The hotel is the comfort suites at Ohio convention and expo center

[Brandon🇺🇸🏴󠁧󠁢󠁳󠁣󠁴󠁿 @MrMOMAGA]

My name is Brandon Campbell from Springfield Missouri, we reserved a hotel stay on our way back from Washington DC, in Columbus Ohio, I had originally said it for the correct day, the 19th, however, when I went back to look at the reservation and have reverted back to the current day of the 18th, I didn't realize that though until I had already made my reservation and paid for it. At that moment we immediately called the hotel and Priceline bows since the reservation was made through Priceline, the Priceline agent said that he got a hold of the hotel, however the manager was not available and asked if I wanted an email confirming that the hotel canceled the reservation and brought forth the process of starting the refund. I said I did want that that is what I desired because I had booked another room for the correct day at the same hotel. When we had called the hotel after I had made the mistake the hotel agreed that I need to go through Priceline because that's who I ended up booking with.
For the last 5 days we have been fighting with Priceline and that hotel about getting it refunded back. Either the manager has never been there, or I never received a call back. Today I called and Priceline reached out to the hotel and the manager said that the booking is non-refundable I was a no-call no show. That was not correct we had called and I can actually show you the call log on the 18th when we called. And because Priceline is third party and they declined to do any kind of action whatsoever so now I'm stuck with a canceled booking that I mistakenly made while I was still in Washington DC no way I was going to be able to stay there in Columbus Ohio that exact same night, and neither the hotel nor Priceline is willing to budge with me whatsoever.
The hotel is the comfort suites at Ohio convention and expo center

[Choice Hotels Care Team @ChoiceHotel_TM]

we’re sorry to hear about this experience. If your reservation confirms a king room booked with points, the hotel should honor that room type or provide a suitable alternative. Please send us a DM with your confirmation number and hotel details so we can look into this and assist

[JD @soridias]

@ChoiceHotels booked a king room with rewards points. Its on my reservation and hotel put me in a double full-size and refuses to change stating they cant

[Choice Hotels Care Team @ChoiceHotel_TM]

@soridias @soridias
we’re sorry to hear about this experience. If your reservation confirms a king room booked with points, the hotel should honor that room type or provide a suitable alternative. Please send us a DM with your confirmation number so we can look into this and assist. -CH

[JD @soridias]

@ChoiceHotels booked a king room with rewards points. Its on my reservation and hotel put me in a double full-size and refuses to change stating they cant

[Choice Hotels Care Team @ChoiceHotel_TM]

@ABQ505275779 @ABQ505275779
Hello 👋, we're extremely sorry about this experience with us. Kindly give us a follow back,we would like to respond. Thank you.-Cs

[Choice Hotels Care Team @ChoiceHotel_TM]

Could you please DM us with more info, so we can look into this?

[ABQ(505) @ABQ505275779]

@ChoiceHotels I've tried. Your DMs are not accepting. Send me a DM and I can reply to yours.

[Choice Hotels Care Team @ChoiceHotel_TM]

@eliterarerabbit @eliterarerabbit
We're glad you took the time and effort to bring this issue to us. For us to be able to assist you further, could you Followback and send a Private Message for further assistance. -CH

[Rarerabbit @eliterarerabbit]

@ChoiceHotels ada room. Mold in bathroom, 2 sheets w no blanket, no refrigerator as advertised, no ice bucket, no hair dryer, bath filthy BLACK AND TOILET WORSE. No internet. Manager on vacation front desk told us they cannot assist. Called corporate...they won't even call.

[Choice Hotels Care Team @ChoiceHotel_TM]

@eliterarerabbit
We’re very sorry to hear about your experience. This is not the standard we strive for. Please send us a private message with your booking details so we can address this immediately. -Dave

[Rarerabbit @eliterarerabbit]

@ChoiceHotels ada room. Mold in bathroom, 2 sheets w no blanket, no refrigerator as advertised, no ice bucket, no hair dryer, bath filthy BLACK AND TOILET WORSE. No internet. Manager on vacation front desk told us they cannot assist. Called corporate...they won't even call.

[Choice Hotels Care Team @ChoiceHotel_TM]

@eliterarerabbit @eliterarerabbit
We’re very sorry to hear about your experience. This is not the standard we strive for. Please send us a private message with your booking details so we can address this immediately. -Dave

[Christie @Swimming_Poolee]

@ChoiceHotels we got a random charge for $2.00 on my credit card. What is this for?????

[Choice Hotels Care Team @ChoiceHotel_TM]

Could you please followback and DM us with more info, so we can look into this for further assistance
Thank you ^-Cs

[Christie @Swimming_Poolee]

@ChoiceHotels we got a random charge for $2.00 on my credit card. What is this for?????

[Choice Hotels Care Team @ChoiceHotel_TM]

@Swimming_Poolee @Swimming_Poolee
Could you please followback and DM us with more info, so we can look into this for further assistance
Thank you ^-Cs

[Choice Hotels Care Team @ChoiceHotel_TM]

We're glad you took the time and effort to bring this issue to us. For us to be able to assist you further, could you Followback and send a Private Message for further assistance. -GT

[Choice Hotels Care Team @ChoiceHotel_TM]

@sierraperkins @sierraperkins
we’re really sorry for the frustration this caused. That’s definitely not the experience we aim to provide. Please send us a DM with your reservation details so we can look into this and make it right.