Head of Experience Design @clearleft & Co-organiser @uxcampbrighton. Insatiable curiosity for people, digital design and tech. Recovering Post-it note addict.
I am unable to renew my senior railcard because I have an 'invalid token'.
What is an invalid token?
Does it say anywhere in front of me what a 'token' is? Or how it might or might not be 'invalid'? No.
Who writes these websites?
Why do they post undefined words like 'token'?
That moment in a workshop where the sound of activity and laughter abound. The attendees at #uxscot are terrific. Thanks all who choose my workshop from a great lineup of sessions.
For those attending @UXScotland, be sure to check out @ChrisHow's workshop - Yippee IA - Information Architecture for Digital Designers today at 11:15.
More info here 👇
https://t.co/MlugqVpq6z
#ux#ia#workshop#UXScotland
In the early phases of a project a spreadsheet can be a more useful design tool than Figma.
Find out how. Four things you can do within 30 minutes to gain actionable insights to inform your design direction.
https://t.co/hkcN2loS4s
#uxdesign
🚨 NEW VENUE ALERT 🚨
https://t.co/A8JfJyRSXF
UX Camp Brighton will be at Platr9m Hove Town Hall this year.
Tough decision to move, but Platf9rm is going to be a great space for us all ... check it out and see you there! https://t.co/5qtwHudGnM
Announcing my new book: 'Death by Screens: how to present high-stakes digital design work and live to tell the tale' - coming this spring!
Who is it for, and how can it help? 👇
Great advice on both accounts. If this is your tangible goal then you'll be glad to know the first batch of tickets for @UXCampBrighton go on sale next week.
Coaching is basically helping people figure out how to turn a latent desire e.g. "I want get better at public speaking" into a tangible goal "I'm going to speak at the next UX Camp Brighton" and a set of actions for how they are going to get there.
I interviewed @chrishow about creating better customer onboarding experiences! https://t.co/LqUxiWiAE0
Also read his chapter in The Customer Onboarding Handbook, a free ebook on how to create experiences that lead to meaningful long-term engagement with a product/service.
🎥 Here's another video from this year's @pixelpioneers!
Watch "You Got to Fight for the Right to Delight" by @chrishow: https://t.co/9VQDhihwqp
👉 The conference will return to Bristol on 16 June 2023. Save the date! https://t.co/dBs5DvQjIO
A Utopia update AND a blog post in one day! I'm loving having a bit of time on my hands to work on web things. And it's so nice to be writing a bit again. https://t.co/A8ZyUtuYA7
I'm excited to share that I've edited an ebook about customer onboarding that is now live and free to download from @CxLead! https://t.co/NETUX2Gp1u
Huge thanks to the authors @worddoodles_EP, @chrishow, @candiwrites, @Curio_Research and @cjforms! 🙌🏽