CityDoc

For over 15 years we've helped travellers protect themselves as they travel the world. Please note we can't discuss patient matters/results on social media.

[CityDoc @CityDocMedical]

@WindowWare Hello, 

Thank you for taking the time to send us this feedback, 

Unfortunately this email has been received by us today and has taken some time to arrive.  We will pass this feedback onto Caroline for you

[CityDoc @CityDocMedical]

@Cindy1977J Hi Cindy Thank you for your Twit. Please would you be able to send us an email to [email protected] with your order details? Unfortunately, due to Data protection we will not be able to provide you this information via Twitter. Thank you

[CityDoc @CityDocMedical]

@JanShane11 Hello Jan,

Thank you for your Tweet, Apologies for the delay in getting back to you and I am glad this was sorted for you. 

Plaese, do contact us again in case you require further assistance. 

Thanks and regards,

Citydoc

[CityDoc @CityDocMedical]

@JanShane11 Hello Jan, 
Thank you for your Tweet, very sorry to hear that you having trouble with the registration. 
Could you please contact us at [email protected] and we will be happy to assist you with your registration query.
Thanks and regards,
Citydoc

[CityDoc @CityDocMedical]

@pfkcommsagency I am sorry to hear you are struggling to get through. You can reach us on [phone]. Our website has Webchat functionality if you wish to contact us by chat. Alternatively, please provide your order number and we will contact you.

[CityDoc @CityDocMedical]

@WasifSiddd We are sorry to hear the kits have not been delivered. Please email us at [email protected] and provide your order number so we can investigate on this.

[CityDoc @CityDocMedical]

@candemartimarti Apologies for the delay and the inconvenience. Could you please provide us the barcode and the tracking number from your sample via email to - 
[email protected] and we can check this for you.

[CityDoc @CityDocMedical]

@catherinemack We are sorry for the time taken to get your results. Please email us at [email protected] (mailto:[email protected]) and advise on your sample barcode and we will investigate on what caused the delay.

[CityDoc @CityDocMedical]

@catherinemack We are sorry to hear this. Please email us at [email protected] and advise on your sample barcode and we will look into this.

[CityDoc @CityDocMedical]

@brookehoughton1 Good morning Brook

Are you able to tell me if it was a in clinic appointment or a test kit .

If it is a test kit please provide me with a YG barcode number from your sample tube.

Thank you! :)

[CityDoc @CityDocMedical]

@LaviniaKortlang can you please send us your order number

[CityDoc @CityDocMedical]

@catherinemack , Hi Catherine, please do the test on Day 2 (even though it is a bank holiday) and return by post as per the kit instruction. Please note that Royal Mail will probably collect the sample on next working day but this will not affect your test.

[CityDoc @CityDocMedical]

@gary567
Hi Gary, you can reach us on+44 (0) 333 006 9976.

[CityDoc @CityDocMedical]

@Dom60614639 If you'd like to DM us your details I'd be happy to have someone contact you?

[CityDoc @CityDocMedical]

@SubhaSaha30 @CityDocTravel Hi, I've checked our DMs and we don't have a message from you with your email? Could you resend?

[CityDoc @CityDocMedical]

@SubhaSaha30 @CityDocTravel If you can DM me your email I can have someone on our accounts team make direct contact with you.

[CityDoc @CityDocMedical]

@hall_ed @British_Airways Ed, once again if you can contact us by DM we can have someone look into this. It sounds like there has been an issue somewhere with either the lab or transportation. If you contact us we can get you some answers.

[CityDoc @CityDocMedical]

@hall_ed @British_Airways @BBCNews @theJeremyVine Ed, we can't discuss patient information on social media but if you DM me your number or email, I can have someone contact you.

[CityDoc @CityDocMedical]

@SubhaSaha30 @CityDocTravel Apologies, you will get a response via email. We're just dealing with a large number of enquiries at the moment.