@embergren Our apologies for this experience. Kindly follow us back so we can look into this for you.Apologies for the inconvenience caused. Please follow us back so we can assist you privately via DM.
@JIX5A@qatarairways Should be fair compensation considering it’s age. Don’t expect to get full price for something that’s already depreciated in value. For frequent travelers get a travel insurance that covers loss and damage baggage it’s bot that expensive. Also check the warranty if it’s covered.