Claire Labrum

Co-owner of Strictly Financial - specialist qual agency focusing on financial services

[Claire Labrum @ClaireLabrum]

@CommonsHealth The 'questionnaire' used for this 'survey' was unclear, biased, superficial and open to abuse. Representing this as a 'valid' assessment of views is misleading in the extreme.

[hanna dillon chalmers @hannachalmers1]

@Zoom My #mrx business is owed £1806 by you. I have had countless email exchanges, 1 f2f Zoom & yesterday was told money had been refunded to my bank account. It has not - this is truly awful customer service. Please can someone human call me/Zoom me today @ericsyuan @TheICG

[The ICG @TheICG]

This is great - another example of the superb work that our members are producing. Let's continue talking about how we can help take this message out further.

[The ICG @TheICG]

At last! Congrats to our Finalists of the 2019 MRS/ICG Award for Independent Consultants @TweetDeepBlue @MagentaVoices @TomWoodnutt @Qualstreet. Demonstrating in bucketloads the excellence & expertise of independent consultants and SMEs @TweetMRS https://t.co/t0nqg3k5uy

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[Claire Labrum @ClaireLabrum]

@tfwrail The issue is lack of communication! We were simply left on the platform ... with no@clue as to whether the train would arrive or not. Appalling customer communication - appreciate you have unforeseen problems, but how can customers decide on a course of action with no info?

[Claire Labrum @ClaireLabrum]

@tfwrail how can a train be ‘on time’ until a minute past it’s due time, and then suddenly over 20 mins late? Surely you must know ... or, scarily, perhaps you don’t. Accurate information is crucial - and pretending is not helpful.

[Claire Labrum @ClaireLabrum]

@tfwrail Welshpool - presumably the train would have been logged when it left Newtown. Still not arrived - about 20 people waiting on the platform.

[Claire Labrum @ClaireLabrum]

@tfwrail Oh - and now@cancelled with no warning and no obvious alternative. Thanks - stranded and Welshpool!

[Claire Labrum @ClaireLabrum]

@VirginRed Thanks - worked it out!!!

[Claire Labrum @ClaireLabrum]

@VirginRed I have the numbers - but not recognised even when gaps left and do I include the face cards (if so, how?)

[Biz Intelligence Grp @BigB2B]

Single question survey for client side #B2Bmarketers results show key trends right now - clients more focused on #GDPR than agencies

[Claire Labrum @ClaireLabrum]

Key B2B trend is adding in the emotional dimension - see recent BIG blog on B2B personas @BigB2B

[Claire Labrum @ClaireLabrum]

BIG Forum kicking off - b2b accounts for £544m turnover! @BIGb2b

[Claire Labrum @ClaireLabrum]

'Wimbledon' means tennis!!! #whatmakesgreat

[The ICG @TheICG]

Always is - and always will be- a need for #marketresearch #theicg. https://t.co/XsVka1iV7R

[FieldAgentUK @FieldAgentUk]

@TheICG First 3 secs more important than in past - creatives take note

[Claire Labrum @ClaireLabrum]

@missthemse @PatriciaWalker5 @metpoliceuk This tweet is from the Met - your local police force will also respond appropriately i am sure

[FieldAgentUK @FieldAgentUk]

Great presentation by Blinc on a recent airwaves ad - lots changed since AIDA 😊 v engaging ad #mrsummit17 @TheICG

[Living Brands @living_brands]

From "my opinion is better than yours to my data is better than yours" #mrsummit17 @TheICG

[The ICG @TheICG]

Independent #research business? Thinking of joining ICG? Meet us @InsightShow stand IC302 https://t.co/hTwme5xIt1