Clare Cook

[Clare Cook @ClareJefferies]

@British_Airways you lost our bag yesterday on a flight to Venice (clearly the bag was never on the plane). We waited for 3 hours in the airport but have still heard nothing from you other than a message saying ‘bag delayed’. We’re going to a wedding today with nothing to wear.

[Clare Cook @ClareJefferies]

One of the kindest, most talented and inspirational people I have ever worked with. This is such terribly sad news and my thoughts are with Paul's family. He taught me so much about comms and public health and will be hugely missed.

[Michael Brodie CBE @michaelkbrodie]

Profound and deepest condolences Gill on behalf of everyone at Public Health England. Paul touched so many lives in such a positive way. He was and remains an inspiration and a role model of kindness, decency and humanity. He will be greatly missed by us all.

[Clare Cook @ClareJefferies]

I don’t really want an email thanks all the same. I would prefer my refund that I applied for over 3 weeks ago @easyJet

[Clare Cook @ClareJefferies]

Completely disgusted with @ZARA customer service. Not received an order from over 2 weeks ago and continually being told ‘it’s being investigated’. Terrible way to treat your customers.

[90TEN @90TEN]

Scare tactics are an attractive option to grab attention, but could they be scaring people away? @90TEN's @ClareJefferies discusses importance of getting closer to your audiences to guide them towards better health. #communications #healthcarecomms
https://t.co/JqtjV6ZZxt

[90TEN @90TEN]

90TEN makes senior hire from Public Health England, with the appointment of @ClareJefferies as Associate Director. #publichealth #healthcarecomms #healthcarepr #medicalmarketing #publicrelations #healthcaremarketing https://t.co/4cMADfjCoy

[Clare Cook @ClareJefferies]

#lovelords

[Clare Cook @ClareJefferies]

@LNWH_NHS my father has been trying to confirm his cardiovascular surgery by calling the number on your letter. He has tried over 70 times but is cut off each time. Is there another way to confirm?

[Clare Cook @ClareJefferies]

@British_Airways We have been told the case will come today but not when. So we’re sitting in waiting on a boiling hot day. Fairly disappointed with the poor communication.

[Clare Cook @ClareJefferies]

Waiting for over an hour for a suitcase @HeathrowAirport terrible service and no apology from @British_Airways disgrace.

[Clare Cook @ClareJefferies]

@HeathrowAirport @British_Airways It’s BA1487 which had connected from ML0433 from Kirkwall to Glasgow

[UK Health Security Agency @UKHSA]

Vaccines protect us throughout our life. Learn more about childhood vaccination in our blog, from how vaccines are made to what 'herd immunity' means: https://t.co/AJrWr5ZUZL #VaccinesWork #EIW2018

[UK Health Security Agency @UKHSA]

#VaccinesWork - Our blog for #EIW2018 includes information on how vaccines are made, what 'herd immunity' means and the childhood vaccination schedule: https://t.co/AJrWr6hwol #NHS70

[Clare Cook @ClareJefferies]

Fantastic morning session at the #nin2018 #vaccineswork

[Clare Cook @ClareJefferies]

Met the super talented and all round thoroughly nice chap @RalfLittle in a bar in New York on Friday. Holiday made.

[Clare Cook @ClareJefferies]

@virginmedia Virgin I am tweeting you again to say that playback still isn’t working properly and the guide isn’t working. Are you now going to compensate me? It hasn’t worked for a week

[Clare Cook @ClareJefferies]

@virginmedia But we do have issues. Our tv and internet are not working.

[Clare Cook @ClareJefferies]

@virginmedia Also you’ve sent me to a terms and conditions page which isn’t very helpful.

[Clare Cook @ClareJefferies]

@virginmedia I was told by your staff last night that my whole postcode is affected until at least 30 jan. is that wrong then?

[Clare Cook @ClareJefferies]

@virginmedia I spoke to your customer service and apparently there’s a fault in my whole postcode until 30 jan. why wasn’t I told?? And where’s my compensation? This happens too frequently.