@Shopify@ShopifySupport@harleyf@tobi I'm posting this publicly because I've spent nearly 3 months trying every private channel and have not received a single substantive response.
On Jan 26 you disabled Shopify Payments on my store. Since then i've tried working it out with you guys for nearly 3 months with no reply at all. Here is what the account actually looked like at the time of disablement:
• 0.32% chargeback rate
• 10–15 total chargebacks
• $211K MRR, on track for $1.5–2M Rev/month
• ~89% of subscribers paying through Shop Pay
• Fully TOS-compliant, 100% legal product
When Payments was disabled, the entire Shop Pay subscription base I built went with it.
I've submitted the formal appeal, emailed credit.risk multiple times, and reached out to @harleyf directly through email and Telegram. Nearly 3 months in, no substantive response from anyone.
All I'm asking is that a human at Shopify open the file and conduct a fair review. Happy to continue this conversation in DMs the moment someone with authority is willing to look at it.
Please if you guys could share this for exposure it'd mean a lot.
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Got hit with one of these. Makes ZERO Sense. 6k+ Orders processed, 0 chargebacks/Disputes. Shopify Just randomly putting a 20% hold on my store.
Pls tag @Shopify@ShopifySupport@harleyf
Another try, my @Shopify Payments Account got a 20% hold, eventhough my chargeback rate is under 0.01% and I dont dropship my products. This is urgent for me and I need this to be resolved. Please Tag @Shopify@ShopifySupport@harleyf