Chloe

[Chloe @Clocktapus]

@SwintonGroup Hiya, can't find anywhere on your website to cancel my insurance4carhire policy so doesn't renew, please help!

[Chloe @Clocktapus]

Day 18 locked out of paid @Microsoft 365 Business.
2.5 weeks of stress, broken promises & useless DMs.
Had to create then cancel a trial acct just to reach support — still no fix.
Forced to cancel my business acct. Disgraceful.
@MicrosoftHelps @Microsoft

[Chloe @Clocktapus]

@backmarket Your protection plan payment system is broken. The link in your email doesn’t work, there’s no way to update payment details, and the ‘help’ pages just loop. No way to contact support either. Please advise ASAP.

[Chloe @Clocktapus]

Day 10 locked out of my Microsoft 365 Business account.

6 days since promised “callback within the hour” (never happened).

Still no call, no email, no access.

Forced to make an X account just to contact support.

Paid but zero service.
Ticket #2509170050002077 @MicrosoftHelps

[Chloe @Clocktapus]

Day 9 locked out my Microsoft 365 Business account (ticket #2509170050002077).

Promised “Data Protection” callback 4 days ago,never happened

No working support channels (phone loops, emails bounce).

Paid service, zero access or zero accountability.
@MicrosoftHelps Appalling

[Chloe @Clocktapus]

Day 8 locked out of my Microsoft 365 Business account. Promised callback from “Data Protection” never happened (Wed–Sat). All escalation email addresses bounce. Phone lines useless. Paid service, no access, no support. Ticket #2509170050002077. @MicrosoftHelps

[Chloe @Clocktapus]

Day 7 locked out of my paid Microsoft 365 Business account. Microsoft Support gave me 3 escalation contacts (manager, lead, advisor). All 3 email addresses bounce as undeliverable. No callback, no working contacts, no access to my data. @MicrosoftHelps

[Chloe @Clocktapus]

Day 7 locked out of my paid Microsoft 365 Business account. Tried to escalate using the Manager + Technical Lead emails Microsoft Support gave me — both bounce as undeliverable. No callback, no working contact. This is systemic failure. @MicrosoftHelps

[Chloe @Clocktapus]

Day 7 locked out of paid Microsoft 365 Business account
Told 17/09 Data Protection will call “within the hour.”
Still no call: not that day, not yesterday, not today
All email contacts bounce
If call get useless site then cuts me off
@MicrosoftHelps fobs me off with scripts

[Chloe @Clocktapus]

Day 6 locked out of my paid Microsoft 365 Business account. Was told yesterday at 1:15pm a “Data Protection” person would call within the hour to reset MFA. It’s now almost 24 hours later — no call, no update. This is appalling support. @MicrosoftHelps

[Chloe @Clocktapus]

Day 6 locked out of my paid Microsoft 365 Business account. At 1:15pm I was told a “data protection” person would call within the hour to reset my MFA. It’s now 5:30pm — no call, no update. This is appalling support. @MicrosoftHelps

[Chloe @Clocktapus]

Day 5: still locked out of my paid Microsoft 365 Business account. Support keeps sending me back to the same useless password reset link or telling me to create a fake trial account. No human support, no access, no resolution. @MicrosoftHelps

[Chloe @Clocktapus]

@MicrosoftHelps Been locked out of my paid Microsoft 365 Business account for 24+ hrs because Authenticator is my only MFA method. Self-service only resets password (doesn’t fix MFA). Phone lines hang up and direct me to useless site. I can’t access my data. Need MFA reset now.