Close Brothers Motor Finance

For support, visit our help centre:

[Close Brothers Motor Finance @CloseBrothersMF]

@BenThomWood @CloseBrothers With regards to using a Claims Management Company (CMC), schemes are designed to be straightforward for customers to understand and take part in, without the need to use a CMC or law firm. We’d encourage you to submit complaints to us directly. Visit: https://t.co/GIyyhVqoig

[Close Brothers Motor Finance @CloseBrothersMF]

@BenThomWood @CloseBrothers If you’d like to speak to someone in our team to investigate this further, please call us on 0333 321 6060. We’re open Monday to Friday 9am – 5pm. (4/4)

[Close Brothers Motor Finance @CloseBrothersMF]

@BenThomWood @CloseBrothers To be able to match your complaint with a historical finance agreement we need the following information:

Agreement number OR vehicle reg
Date of birth
Full name (as at the end of your agreement)
Address and postcode (as at the end of your agreement) (3/4)

[Close Brothers Motor Finance @CloseBrothersMF]

@BenThomWood @CloseBrothers Hi Ben, please follow us so we can send you a direct message. Due to character limits on X, it’s difficult to respond fully here, but we’ll share a more detailed response via DM. Thanks.

[Close Brothers Motor Finance @CloseBrothersMF]

@BenThomWood @CloseBrothers @fiat @ResearchGarage_ Hi Ben, thanks for your message. If you think you might have been affected by a commission arrangement and wish to make a complaint, the easiest way to do this is via our webform: https://t.co/KV911t6y4J. Thank you.

[Close Brothers Motor Finance @CloseBrothersMF]

@MickeKes82 You’ll need your agreement number and registration key. If the key is missing or expired, call us for a new one. Thank you (2/2)

[Close Brothers Motor Finance @CloseBrothersMF]

Our upcoming #BritainUndertheBonnet report finds that economic uncertainty has driven over a third of drivers (35%) to postpone or hold off buying a car altogether. Read more at https://t.co/O3yX0SuDgc

[Close Brothers Motor Finance @CloseBrothersMF]

@MickeKes82 Hi Kes, we're sorry we missed this! An account lock can happen if you’ve used the same email address before on a previous finance agreeement. To fix it, please call 0333 321 6060 to keep the same email, or register a new account with a different one. (1/2)

[Close Brothers Motor Finance @CloseBrothersMF]

@welshboygaza @MartinSLewis Hi Gary, thanks for getting in touch. The FCA has paused the usual eight‑week deadline for resolving complaints relating to vehicle finance commissions until 31 May 2026. This means we won’t respond to your complaint until after the pause has ended. Thank you for your patience.

[Close Brothers Motor Finance @CloseBrothersMF]

@Colin_B_1970 @MartinSLewis Thank you. We've sent you a direct message with more information. Any questions, please let us know.

[Close Brothers Motor Finance @CloseBrothersMF]

@Colin_B_1970 @MartinSLewis Hi Colin, please can you follow us so we can send you a direct message that answers your enquiry. Thank you.

[Close Brothers Motor Finance @CloseBrothersMF]

@marccarden Hi Marc, thanks for getting in touch. We've sent you a direct message. Any further questions, please let us know. Thank you.

[Close Brothers Motor Finance @CloseBrothersMF]

@RyanJ_OSullivan Hi Ryan, thanks for reaching out. We've sent you a direct message. If you have any further questions, please let us know. Thank you.

[Close Brothers Motor Finance @CloseBrothersMF]

@CloseBrothers @just_lou22 Hi Louise, we're sorry to hear about the problems you've had. Your message has been flagged to the relevant department, but in order to locate your agreement and investigate further, we'll need some additional detail from you. Please follow us so we can send you a DM. Thank you.

[Close Brothers Motor Finance @CloseBrothersMF]

@lagillam @MartinSLewis Hi Lauren, while our page isn't verified, we assure you it's real but we understand your reservations. We recently replied to your earlier enquiry across three tweets. For further information, please visit our website: https://t.co/YCGFwzUd6t. Thank you.

[Close Brothers Motor Finance @CloseBrothersMF]

@lagillam @MartinSLewis For more information in the meantime, visit: https://t.co/YCGFwzUd6t. Thank you for your patience.

[Close Brothers Motor Finance @CloseBrothersMF]

@lagillam @MartinSLewis This extension will last until 4 Dec 2025, so we won’t respond to your complaint until after the pause has ended. At this stage, we can’t comment on any potential compensation that customers may be entitled to. we’ll be back in touch as soon as the FCA complete their review (2/3)