Kayleigh Cogley

[Kayleigh Cogley @CogleyKayleigh]

@McDonaldsUK @UberEats the McDonald’s Kirkby branch consistently fails to deliver the full order. I have had to raise complaints several times with uber support that they have today refused to refund me & defamed my character.

[Kayleigh Cogley @CogleyKayleigh]

@JustEatUK Weird cause you literally ignored it

[Kayleigh Cogley @CogleyKayleigh]

@JustEatUK are literally the worst platform. Ordered a pizza last night which turned up with no sauce base on the pizza. Raised the issue and you cannot include pictures. Received an email this morning claiming they had reviewed everything “in detail” and no refund is due.

[Kayleigh Cogley @CogleyKayleigh]

@AsdaServiceTeam poor customer service as always. Order due between 7-8. No sign and no update, call customer service - I can hardly hear a word they’re saying due to the noise in the background, apparently there’s a “technical glitch” and my order will take up to another 2 hours

[Kayleigh Cogley @CogleyKayleigh]

@UberUKI_Support It’s been 10 days and still no response. Will now be escalating the matter.

[Kayleigh Cogley @CogleyKayleigh]

@Uber_Support please explain why you think it is acceptable to retrospectively change a promotion and then access my bank account for additional funds 12 hours after the order was placed, paid for and delivered.

[Kayleigh Cogley @CogleyKayleigh]

@giffgaff I’ve tried 3 devices. The page is missing.

[Kayleigh Cogley @CogleyKayleigh]

@giffgaff can’t reset my passport as this page comes up when I follow the link. Please advise.

[Kayleigh Cogley @CogleyKayleigh]

@Uber_Support Update: they don’t care and won’t even acknowledge the fact that they have retrospectively removed the promo. Just sending the same copy and paste message over and over which doesn’t even relate to my issue.

[Kayleigh Cogley @CogleyKayleigh]

@marksandspencer just tried to use a gift card in your Liverpool one store but was told this isn’t possible as the gift cards are “offline”. What does this even mean

[Kayleigh Cogley @CogleyKayleigh]

@VeryHelpers my order is showing as delivered to my “safe place” but nothing has been delivered. Please advise how I can report this.

[Kayleigh Cogley @CogleyKayleigh]

Called again and asked to speak to the complaints line, placed on hold again only for the call to be disconnected, again.

[Kayleigh Cogley @CogleyKayleigh]

@EntertainerToys wow. Called the helpline as my order is showing as in progress despite being advertised it would be available for collection within 5 working days. The agent on the phone told me the order won’t be ready before Christmas and it’s “not our problem”.

[Kayleigh Cogley @CogleyKayleigh]

Asked to speak to a supervisor as that is just completely unacceptable and he told me they’re busy. Placed me on hold and then hung up.

[Kayleigh Cogley @CogleyKayleigh]

@Ofcom can you please let @CommunityFibre know how your investigation into virgin media over customer difficulties cancelling contracts is going? I’m out of contract trying to cancel and they’re making it very difficult as the cancellation is “handled by a third party”.

[Kayleigh Cogley @CogleyKayleigh]

@Btsfansclub11 @McDonaldsUK They’re useless clearly. Uber told me to contact them, they tell me to contact Uber. Ridiculous

[Kayleigh Cogley @CogleyKayleigh]

@Btsfansclub11 @McDonaldsUK Don’t bother even trying to contact you. They just tell you to contact Uber

[Kayleigh Cogley @CogleyKayleigh]

@JJCocker @SuperdrugHelp Apparently they delivered it to me yesterday and I signed for it… whilst I was at work and nobody was home!!! No idea where my parcel is.

[Kayleigh Cogley @CogleyKayleigh]

@stiletto1961 @SuperdrugHelp I’m so annoyed!! I wouldn’t have paid for next day delivery if I didn’t want it asap. I have a delivery still “out for delivery” from July! Cannot understand why these big brands use evri, so damaging to their reputation. That’s Superdrug added to my list not to order from!