Been over a week of a genuinely frustrating customer experience with @BestBuy and @OnTrac_Shipping. I ordered a laptop on Tuesday, 10/15. Never got it. I was told many times a signature would be required for the delivery.
@BestBuy@OnTrac_Shipping This has been a miserable customer experience, so @BestBuy@BestBuySupport and @OnTrac_Shipping, why didn't I sign for my package after being told it was required? Why is there no photo of the dropoff, when nobody signed for it? When am I going to receive a replacement/refund?
@1on_trac@BestBuy@OnTrac_Shipping@OnTrac_Shipping you also have profiles like this claiming to be representatives of you, which then want people having issues with your service to download Whatsapp to then send money via Remitly to Kenya. I didn't do that, but you really need to reply to people yourself.