ECA and other currently closed coins for withdraw/deposit will be opened when the wallet are filled to process withdrawals. These will be closed when the wallets are out of coins.
Currently we provide less to none support. For questions we do ask the developers of each coin to make a list with question and send these to us. This is because we are busy with the refund program.
@chuckkie81 Yes bitcoin withdrawals are open only when you try to withdraw more than what is available in the wallet it will get stuck but paid as soon as possible.