@VirginMediaCorp Yes but that’s the convenient loophole your team seem to use. It’s not a total loss of service, so no automatic compensation. I am available for a web chat but I’m not going to bother unless it’s with someone in the UK who can do something off script
@virginmedia my Christmas broadband speed (paying for 200mb) is 25mb! You refuse to let me leave as in contract and keep extending fix date for over utilisation fault. Anyone considering virgin I suggest you avoid. They don’t care about their customers.
@VirginMediaCorp Consumer account. I spent over an hr on with support when it was last unusable. I have had a 25 pound credit as “resolution” to the fact that you can’t provide me with the service you contracted to provide for at least 3 months out of my term.
@VirginMediaCorp And service status doesn’t show this as it seems you don’t class it as a fault worthy of sharing, neither does it qualify for compensation. So I have to pay for worse than basic BT speeds until my contract is out or you get around to upgrading your infra
@VirginMediaCorp The issue is due to over utilisation in postcode B90. Many other unhappy customers in my area. You promised a fix by late Nov. Now extended to late January. I would not be at all surprised to see this date move again and if it does I will be gone ASAP.
@Weberbarbecues I recently purchased a grill and it arrived missing a screw. Can you pls advise on getting this sent to me? It’s the one in the pic attached. Also can you pls confirm where to register warranty? Thanks
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@HMRCcustomers I submitted an online application to file a tax return. NI num was not a mandatory field so didn’t complete. Had a letter asking me to resubmit and did, and now had an email saying you can’t accept it as I already have an application! Advice?