I arrived at Kalamazoo Optometry PC to PICK UP glasses that I HAD ALREADY PAID FOR at 12:30 pm AND I AM STILL WAITING. I will have to use paid time off at work because this pick up extended past my lunch hour. What is worst is that the staff working is aware that I am waiting and
Kalamazoo Optometry review: 2
are picked up.
I returned about 6 weeks after my exam to pay the co-pay. And. I. Waited…
NO ONE called to tell me my glasses were ready. Today, I spoke to Mary who said: “Come on in, your glasses are waiting for you.”
Kalamazoo Optometry review: 1
I am extremely concerned about my most recent experience with Kalamazoo Optometry PC.
First, I wasn’t notified until AFTER my annual exam that your policy changed and I could no longer make a partial payment day of service and the rest when glasses