Chris Colwell

Leading Customer Solutions & Success @ Flock
Pre → Post Sales | AI-powered GTM
Driving retention, expansion, outcomes

[Flock @Flock_Safety]

"Without Flock911, he could've died out there."
Officers no longer have to interpret a 911 call from a one-line CAD code. Flock911 delivers live caller audio, transcripts, and caller location directly to patrol, so they're informed before they arrive, not after.

See how @fortworthpd is responding faster and more safely with Flock911.

Learn more about Flock 911: https://t.co/xcrV4Eztjc

[Chris Colwell @ColwellChris]

🤣

[Justine Moore @venturetwins]

Me using Claude Opus 4.8 to rename a file

[Chris Colwell @ColwellChris]

This.

[rari @0xwhrrari]

https://t.co/EQxWTXrbg0

[Alex Immerman @aleximm]

the most important KPI: @Flock_Safety helped first responders find 10,000 missing people last year.

[a16z @a16z]

A tale of two cities with and without Flock over the weekend in Texas:

"Austin had Flock and then turned it off.  And as a consequence, they were not able to find these guys."

"These guys drove into some adjacent town up against Austin. And Flock was live in that town, and so Flock tagged them the minute they drove into that town, and then they caught the guys."

"It's crazy to have the ability to solve crimes and stop crimes and not be able to use it."

@pmarca with @joerogan

[Garrett Langley @glangley]

Yesterday, 12 shootings reported across Austin led to a manhunt that involved 200 officers including SWAT, air and canine support over several hours. The suspects were found and arrested as they entered Flock-supported Manor. If @Flock_Safety wasn’t able to aid Manor PD and Austin PD in this case, how many more could have been harmed?

50% of murders to walk free in America. Privacy in public is an ill-informed position if it allows an active shooter several hours to escape and harm more and actively ignores public safety results where Flock is present.

Austin ended its contract with Flock. Its homicide rate is +36% its pre-pandemic baseline, per the Council on Criminal Justice. That doesn’t just put the people of Austin at risk. I’m glad we could help stop the spread of this kind of senseless violence before it affected neighboring communities like Manor.

When Austin is ready to prioritize safety for everyone, we welcome the chance to speak with the City Council about reversing their decision.

[Mark Dinan @markdinan]

I serve on East Palo Alto City Council, and we recently had a contentious meeting in which two council member, Ruben Abrica & Carlos Romero, tried to kill Flock Cameras. We kept Flock. Over the weekend our police caught a shooting suspect in under three hours. Flock works!

[Flock @Flock_Safety]

💡➡️ Evidence Engine connects the tools agencies already rely on, bringing LPR and video TOGETHER into a single, real-time workflow.

That means faster leads, efficient investigations, and clearer, more defensible cases without the friction of disconnected systems.

Because better information leads to better outcomes. 🎤 ⬇️

[Chris Colwell @ColwellChris]

I’ve always believed Finance was ground zero for AI and automation.

[Claude @claudeai]

New for financial services: ready-to-run Claude agent templates for building pitches, conducting valuation reviews, closing the books at month-end, and more.

Install them as plugins in Cowork and Claude Code, or use our cookbooks to run them in production as Managed Agents.

[Garrett Langley @glangley]

Violent offenders travel into neighboring communities because they assume that if they cross a border, they become invisible. They’re usually right. Here’s why:

America has 18,000 police forces. Fragmentation is a gift for criminals.

Witnesses. Evidence. Prior convictions. News that a crime occurred. That information is lost in the rearview of other jurisdictions. In another town, their car looks like any other on the road. The investigation slows. Nearly half of violent offenders are never caught.

With Flock present in a community they enter, officers have the information they need for a safe arrest. The community is protected from harm. In the last few weeks...

[Chris Colwell @ColwellChris]

@aleximm @garrytan Exactly!

[Alex Immerman @aleximm]

Last September, a Flock license plate reader helped save a 1 year old who was forcibly kidnapped by his father

A missing person is found every day with Flock

This kind of reckless abandonment of law & order endangers Americans and prevents law enforcement from doing their job

[Chris Colwell @ColwellChris]

@Flock_Safety Real measurable results. Real crimes solved.

[Flock @Flock_Safety]

“A 25.5% reduction in major crime, the chief says Flock and real-time information center are tools that contribute to this number.”
Across Colorado, agencies are seeing how faster access to information can change the trajectory of a case. From identifying vehicles to building timelines, those early moments matter.

[Flock @Flock_Safety]

The Richmond Police Department is seeing real results with Flock technology:
➡️ 889 cases where a suspect vehicle was identified
➡️ 272 arrests made
➡️ 258 stolen vehicles recovered
➡️ 12 homicide cases where a suspect vehicle was identified
Richmond isn’t alone. Agencies across the San Francisco Bay Area are using Flock to surface objective evidence, move investigations forward, and build the accountability communities deserve.

[Chris Colwell @ColwellChris]

The infrastructure bottleneck just collapsed — the new moat is domain knowledge and the willingness to actually talk to your customers.

[Claude @claudeai]

Introducing Claude Managed Agents: everything you need to build and deploy agents at scale.

It pairs an agent harness tuned for performance with production infrastructure, so you can go from prototype to launch in days.

Now in public beta on the Claude Platform.

[Garrett Langley @glangley]

Very proud that Flock partners with SFPD to make San Francisco safe.

[Alex Immerman @aleximm]

We can just do things. Like solve crime.

I'm thrilled by the progress SF has made, and I'm proud Flock has played an important role.

[Chris Colwell @ColwellChris]

@a16z Agree - Natural language becomes the programming language. AI models take the natural language, access the data, and delivers the outcome. Today’s programming languages will be inefficient and obsolete.

[Chris Colwell @ColwellChris]

This is also where the pre-sales → post-sales gap shows up.

If value isn’t clearly defined before the deal closes, it’s almost impossible to measure later.

[Chris Colwell @ColwellChris]

Most Customer Success teams are measuring the wrong thing.

Activity ≠ Value.

More calls. More QBRs. More touchpoints.

None of it matters if the customer isn’t realizing outcomes.

The shift I’ve made leading Customer Success:

Stop tracking what teams do
Start tracking what customers get