connectFirst Credit Union

🚨This account is no longer monitored. Please follow @servuscu for the latest news and support.

[connectFirst Credit Union @ConnectFirstCU]

Important account reminder!

The connectFirst social media pages are no longer being monitored. To ensure you continue to receive the latest news, the content you love about your credit union and answers to your questions, please follow us at @ServusCU.

[connectFirst Credit Union @ConnectFirstCU]

Reminder! As we continue our integration journey with Servus, we’ll be stopping our content on this account and moving to @servuscu at the end of January. We hope you’ll follow us there!

[connectFirst Credit Union @ConnectFirstCU]

@grahamsucha @ServusCU If you have additional questions, we’re happy to continue the conversation. Please feel free to reach out directly to us at [email protected].

[connectFirst Credit Union @ConnectFirstCU]

As our credit union unites with @servuscu, it's important for our brand and identity to reflect this unity.

Today, we're sharing with you that our newly merged credit union will operate under the Servus Credit Union brand.

🧵

[connectFirst Credit Union @ConnectFirstCU]

@grahamsucha @ServusCU the Servus brand is already more widely recognized across the province and is the most cost-effective option for achieving a unified brand. We will be approaching the brand transition over time and in a way that recognizes the legacy of both credit unions.

[connectFirst Credit Union @ConnectFirstCU]

@albertagreekgrl In today’s competitive environment, we are experiencing increasing pressures that are adding to the cost of doing business.
Members are encouraged to reach out to the MCC or their branch to discuss their account options and to ensure they have the best account for their needs.

[connectFirst Credit Union @ConnectFirstCU]

To learn more, visit the FAQ section on our website: https://t.co/FAVqpYbOUY

And be sure to follow us @servuscu.

[connectFirst Credit Union @ConnectFirstCU]

To help us bridge this transition, we are happy to share a temporary, co-branded logo with you.

This logo symbolizes the legacy, union and partnership between connectFirst and Servus.

[connectFirst Credit Union @ConnectFirstCU]

The Servus Big Share® contest is here, and $1 million is up for grabs! Start saving with connectFirst today and earn entries for your chance to win big. It’s easy – save, enter, and you could be our next big winner! Visit https://t.co/ODNp8rBI91 to get started.

[connectFirst Credit Union @ConnectFirstCU]

@DownToRey Hi there, we’re sorry for the delay in direct deposits as we worked through this issue. Our team has now worked through the backlog and all transactions have been processed. If you still are missing a deposit, please contact our Member Connection Centre at 1.866.923.4778.

[connectFirst Credit Union @ConnectFirstCU]

Due to technical issues with a vendor, direct deposits to and from accounts are currently delayed for all Alberta credit union members. The vendor is working as quickly as possible to resolve the issues. No current timeline has been given. We’ll keep you updated as we learn more.

[connectFirst Credit Union @ConnectFirstCU]

UPDATE 2: We sincerely apologize for the hardships caused by delays to direct deposits to and from accounts. We worked through the backlog & all transactions have now been processed. If you need support with any impacts, please call 1.866.923.4778 or visit your nearest branch

[connectFirst Credit Union @ConnectFirstCU]

UPDATE: The technical issues that caused delays with direct deposits to and from accounts has been resolved. All scheduled transactions will be processed later today and any fees incurred as a result of the delay will be reversed or reimbursed. We apologize for any inconvenience.

[connectFirst Credit Union @ConnectFirstCU]

@jjansik24 Hi there, at this point we don’t have a specific time frame for the processing of the delayed transactions. Please keep an eye on your account—and let us know if you’re still awaiting transactions. We appreciate your patience!

[connectFirst Credit Union @ConnectFirstCU]

@nofxguttergirl Hi there! The technical issue that led to today’s delay in direct deposits has been resolved. Any delayed transactions should be processed today—please check your account. Thank you for your patience!

[connectFirst Credit Union @ConnectFirstCU]

@One_White_Lilly Hi Terri, yes. We will reverse NSF fees and any other financial impacts that occurred as a direct result of this issue.

[connectFirst Credit Union @ConnectFirstCU]

@tylertoofresh11 Thanks for your message. We will reverse NSF fees and any other financial impacts that occurred as a direct result of this issue. We appreciate your patience.

[connectFirst Credit Union @ConnectFirstCU]

@prettysickbro Hi there, the technical issue that caused the delay in direct deposits today has been resolved. All delayed transactions should be processed today. We appreciate your patience, and are truly sorry for the inconvenience.