Read how the Funeralcare Customer Product team worked to improve our services for people with a terminal illness or near end-of-life by not shying away from difficult conversations or sensitive research.https://t.co/98rPQnF6N7
A brilliant day designing services in 6 hours! Thank you to the jammers that made it all worthwhile and the team (a couple missing) that made it happen.
Also thank you to @barnardos for making the trip and @PipDecks for the prizes.
Find out why we ran a design sprint with 16 people and how it helped colleagues to experience a new way of working, generate lots more ideas and save a lot of time in individual meetings
https://t.co/U0gwIVyqEK
Thanks to the Digital Workspace team @kpmguk for inviting us to talk about our accessibility journey. Great to chat about the role our accessibility champions play, and how clear, structured content is an important aspect of accessibility.
Yesterday we welcomed Alex White, Senior Editor @scope to Content Club to talk about inclusive language and disability. We learnt so much about inclusive language. Especially loved ‘it’s not about being politically correct, it’s about being polite and correct’
.@justHand and @MaisiePlatts explain how research in-person helps to build empathy for the challenges our @coopuk store colleagues face https://t.co/eCY8MzSPXm
Facilitated my first in-person workshop since the before times this week alongside @MarianneKnowles. We kicked off a design sprint and there was such good energy in the room. So brilliant to be f2f and hear all of the discussions happening in the room.
Happy new year 🎉
We're looking for an experienced product person to grow and nurture our product community at @CoopDigital
Please RT
Any questions DM me.
#hiring#productmanagement#jobsearch
https://t.co/mKw3n9ASFq
We encourage teams to work in the open. It's not always easy but it's worthwhile because it helps us:
✏️ own our own narrative
🧠 attract talent
🤝 build trust
👩👩👧👦 create a community
✅ make governance easier
@amymcnichol explains more:
https://t.co/gViy4kEE5v
The Customer Experience team has been working with our @Coopuk Food colleagues to look at how we can improve customer service in our stores.
@stephclubb and @h4mcdonald explain how and why we prototyped in a physical space rather than on a screen.
https://t.co/Q3ovjKBiXX
Thanks to everyone who came to yesterday's @bcs SPA Conference 2022 and to our own @keithb_b for his fantastic talk on 'what we lost when XP won'💻
Want to know more about what our colleagues are working on? Then visit our Digital Blog: https://t.co/EX1hRZGtlE
Have you heard? Our very own @keithb_b is speaking at @bcs SPA Conference 2022 talking about what we lost when XP won.
📌 June 22nd 2022
🌎 Virtual + St George's Centre Leeds
Tickets are FREE so make sure you don't miss it! 👇
https://t.co/CW2pt9K2PS
How we’re organised internally is irrelevant to customers. What matters to them is a cohesive journey and a frictionless experience. @Jo_Scho explains how we joined up @CoopFuneralcare and @coopuklegal services with content design.
https://t.co/Uw6pE2CpXZ