Coral Active

Coral Active delivers the leading CX Performance Platform for Enterprise Contact Center with its unified agent desktop and contact center automation.

[Coral Active @CoralActive]

The team is back from Enterprise Connect 2022 #ec22. It's the powerhouse event for the industry as their slick video shows. Coral Active will be back at #EC23!
https://t.co/4gIXIatSqO

[Coral Active @CoralActive]

#CX and Customer Engagement are getting their due attention at #EC22. Come by the Coral Active booth to talk about how elevating the #AgentExperience will deliver for your customers.
https://t.co/67ytFjn5wU

[Coral Active @CoralActive]

It’s great to be back at @enterprisecon. It kicked off today with great energy. Drop by the Coral Active booth 103 for a chat about simplifying your contact center. #EC22

[Coral Active @CoralActive]

"Soft skills are really essential skills." Great article from @CallCenterICMI on how communication skills are incredibly important in the #ContactCenter

[Coral Active @CoralActive]

"If there is a consistent trend towards long hold times in your #ContactCenter, you must take steps to alleviate the problem." Check out these 5 solutions for long hold times. Read more via @customerthink: https://t.co/hk3AHjMNJ8 #CX

[Coral Active @CoralActive]

We agree! That's why we provide #agents with a #cloud based, seamless interface in order to provide everything they need to deliver efficient #CX

[Shep Hyken @Hyken]

There are multiple ways a customer can connect with you. But the customer doesn’t care how many ways there are to connect with you. They only care about the 1 way they want to connect with you. There must be a seamless customer experience, regardless of the channel of engagement.

[Coral Active @CoralActive]

Having a standardized #CustomerService process will increase the productivity of your #agents. Krishna Charan explains what a #CX process is shares 5 steps to create one. Learn more via @B2Community: https://t.co/rs1S622iAo

[Coral Active @CoralActive]

Enhancing #CustomerExperience is worth the investment. @AndrewinContact shares 5 ways your company can improve #CX. Find out more via @CallCenterICMI: https://t.co/dFFohXcFII

[Coral Active @CoralActive]

Tracey E. Schelmetic shares advice on how to help #agents meet their #CustomerSatisfaction targets. Learn more via @MonetSoftware: https://t.co/uUmJZAAqDA

[Coral Active @CoralActive]

Are you familiar with #FirstContactResolution? It "is now seen by many as the best measure of contact centre efficiency." Check out this guide to #FCR. Learn more via @callcentrehelp: https://t.co/KeselccCUl #CX

[Coral Active @CoralActive]

"You can't have productive meetings or deliver great #CustomerExperienes with poor call quality," Beth Shultz explains the importance of high call quality in order to provide a great #CX. Learn more via @nojitter: https://t.co/lloelz4uzi

[Coral Active @CoralActive]

There are many aspects to #CallCenters. Check out this list of terms by Demetra Edwards. Learn more via @SearchCXM: https://t.co/QgQnEHUI2C #CX #CCaaS

[Coral Active @CoralActive]

#Culture in the #workplace impacts your agents' performace. Check out these tips from Laura Stotler for creating an engaging environment in your #ContactCenter. Learn more via WorkForce Management: https://t.co/0nDuysiieU

[Coral Active @CoralActive]

Quality assurance is essential in your #ContactCenter for several reasons. @score_buddy provides a framework for ensuring #QA. Learn more via @customerthink: https://t.co/0U3o2ojI75 #CX

[Coral Active @CoralActive]

Since your #ContactCenter is a tool for improving #communication, its important to have a purpose and a mission. Dave Salisbury 4 lessons learned from other's mistakes. Find out more via @callcentrehelp: https://t.co/b2zD3jLPIS #CX

[Susan Hash @susanhash]

Do your senior execs have tunnel vision when it comes to #ContactCenter #KPIs? #cctr expert @PowerHouse603 @KMP603 offers insights on proper #performance planning and #measurement to improve your center's visibility as a valued asset https://t.co/naJjc7hL3g #CX

[Stephanie Thum, PhD, CCXP @stephaniethum]

What does it mean to provide a "high-quality" customer experience❓

First, you have to understand the customer’s lifestream and where your product or service fits in. ✅

Is your definition of quality the same as the customer's definition? 🧐

#CX #CustServ #Quality

[Coral Active @CoralActive]

@ASalesWarrior @CallCenterICMI

[Coral Active @CoralActive]

Your #customers want "to feel known, heard, and valued." @ASalesWarrior shares insight to 3 key topics for #CustomerCentricity. Learn more via @CallCenterICMI: https://t.co/tbMGlzUZQa #CX #ContactCenters

[Coral Active @CoralActive]

@R_Daily101 @nojitter Congrats! See you at #EC2020