Cosmo

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[Cosmo @CosmoJJ05]

@discord @discord @discord_support alternatively, look into your SLAs for account holders who make tickets and end up waiting a month or get an automated reply. There's been hundreds of accounts compromised recently and the entire team dismisses them due to your policies.

[Cosmo @CosmoJJ05]

@discord_support @discord_support - Do we have a time frame on a reply from Trust and Safety. My ticket was forwarded to them 1 week ago and since then, I have received no further response.

[Cosmo @CosmoJJ05]

So when an account is compromised, You guys allow for it to stay on the platform and refuse the owner to try and recover until they get access back to the email. This isn't safe. Please can I speak to someone regarding this as your support refused directly.
@discord_support

[Cosmo @CosmoJJ05]

@kolixela @discord_support Unfortunately, Discord Support do seem to be rather slow. And when you do try to legitimately prove identity they do not allow it. I even proved the main email was compromised and showed contact with TeamYoutube. Nothing. Very concerning practice.

[Cosmo @CosmoJJ05]

@discord_support Under my control. If all active sessions are logged out and the account suspended and any deletion request halted then I would be content that something is being done. But it is not. This practice doesn't help owners and only allows more malicious users to exploit your platform.

[Cosmo @CosmoJJ05]

@discord_support I completely understand your work-load.

I'm more so concerned about the lack of support. I am offering, within my ticket, to provide proof of account ownership, ID etc. The agents are giving me the same response despite me asking for said account to be suspended until its back

[Cosmo @CosmoJJ05]

@TeamYouTube @TeamYouTube

The hacker used a malicious Family Link age-change to force a global logout across all my devices. I am completely locked out and unable to retrieve a YouTube URL. Please escalate this directly to a manual engineering reviewer.

[Cosmo @CosmoJJ05]

I'm now going on 4 days since the Malicious User took over my Gmail and Deleted another one.

Whilst I appreciate that yourselves do have a high support volume at the moment; the impact this has in myself and others who have reported this is immense. Please advise.
@TeamYouTube

[Cosmo @CosmoJJ05]

@TeamYouTube

I recently sent you a message regarding a compromised GMAIL that has locked me out of multiple accounts aswell as a deleted Gmail account.

Can you advise me through DM's on the progress on this. I am unable to recover it due to being the "Family Link Lock" hack.

[Cosmo @CosmoJJ05]

Hi @TeamYouTube

My Google account was compromised from someone changing my birthday & forcing me into a supervised family group. I cannot login to the account even after using my recovery email to reset the password

Please send me a DM so I can prove ownership directly

[Cosmo @CosmoJJ05]

Why is it impossible to contact your support for things like compromised accounts?
@Google