Craig Baker

techie geek, Gamer, Arsenal fan and XBOX UK Ambassador

[Craig Baker @Craigbakerengh1]

Raise funds for cancer research https://t.co/uMv9NoZ6Of

[Craig Baker @Craigbakerengh1]

I am raising money for prostate cancer research. My event is this weekend so apologies for the short notice! Click to Donate: https://t.co/Zz1XjMNUEJ #GoFundMe

[Craig Baker @Craigbakerengh1]

Please help me to raise funds for prostate cancer research - every little bit goes a long way! https://t.co/uMv9NoZ6Of

[Craig Baker @Craigbakerengh1]

Hi all, i hope you sre well, I'm raising money for prostate cancer research. A bit last minute but the event is this weekend after a late drop out! Click to Donate https://t.co/T3rayplEQZ

[Craig Baker @Craigbakerengh1]

Putting a strategy in place that encourages customers to make more use of #digitalchannels is increasingly important. And it's difficult to know where to start. The latest @enghouseinterac blog reveals the four best practice considerations to achieve this: https://t.co/5Cq8vTCe7E

[Craig Baker @Craigbakerengh1]

Many UK organisations are now accelerating their investment into #customerservice post pandemic 💰 In light of it being #CustomerServiceWeek, find out why you too should be ramping up your businesses customer service: https://t.co/pooEZ8kQy5

[Craig Baker @Craigbakerengh1]

Want to achieve excellent #customerservice this #CustomerServiceWeek? ⭐ We recently joined a panel of experts to disclose the 26 principles to achieving this. From prioritising customer service agility to developing your staff, don't miss this https://t.co/16vuzmmDdA

[Craig Baker @Craigbakerengh1]

Creating a relationship and getting to know your customers is essential 🤝 In light of it being #CustomerServiceWeek, find out how by implementing a multichannel contact centre and self-service platforms, you can achieve #customerservice success: https://t.co/T5TuMbCTxq

[Craig Baker @Craigbakerengh1]

To drive growth using #CX, you must ensure every key stakeholder is on board, every customer touchpoint is identified and measured and every employee (not just the customer-facing ones) are trained in delivering an excellent experiences. https://t.co/qURj1iYquA

[Craig Baker @Craigbakerengh1]

You don't have to be a math genius as a #CXprofessional but even just understanding the importance of statistics when it comes to formulas like utilization rate, Bayes' Theorem, & Little's Law, can help you take your business to the next level.
#cxstrategy https://t.co/FHvA0YkU1h

[Craig Baker @Craigbakerengh1]

IVR is often the first contact a consumer has with your customer service team. If it doesn’t work properly, it not only damages the brand but also results in a poor customer experience. This post by @enghouseinterac offers up 7 best practice tips to help > https://t.co/ReidzURMGD

[Craig Baker @Craigbakerengh1]

Slow #customerservice response times can be frustrating for everyone involved ⏰ Can you relate? Our recent eBook contains the top-tips on how to reduce customer service response times even during the ever-changing consumer demands: https://t.co/15lDzAspOZ

[Craig Baker @Craigbakerengh1]

The #metaverse is currently a very hot topic that everyone should be aware of 🔥 Tune into @cxtodaynews' video interview with our CTO, Alex Black, as he talks through the considerations around delivering #CX in the new virtual world: https://t.co/aCE5Vi6JwM

[Craig Baker @Craigbakerengh1]

Interested in learning more about how we supported @NottsCC in driving efficiency and channel shift? 🧠 Catch-up with our recent case study on how we used our Communications Center solution to revolutionise their current strategy: https://t.co/KDwuEsjBoC

[Craig Baker @Craigbakerengh1]

There is a fine line between what customers actually want and what companies think they want 👀 So to ensure your organisation isn't investing in the wrong areas, delve into our blog which reveals three key disconnects between companies and their customers https://t.co/YskFAB1Keg

[Craig Baker @Craigbakerengh1]

@DocNicola, Principal Innovation Partner at @bt_uk joined us at Enghouse to share her knowledge of what the future of the hybrid #contactcentre will look like 🔮 Take a look into her crystal ball by delving into this insightful blog: https://t.co/EkZvdHcDdg

[Craig Baker @Craigbakerengh1]

CX expert panel - @bennettgaryj from @enghouseinterac joins @callcentrehelp to provide insight on the best practices for a customer service #knowledgebase 🧠 See #15 on how to make knowledge available in the right format and at the right time:. https://t.co/GFMcsyIwDP

[Craig Baker @Craigbakerengh1]

The world around us is becoming increasingly more digital and data-driven, meaning getting your #digitaltransformation right is essential. This guide by @enghouseinterac provides companies with ways to unlock the benefits of a digital transformation 🦋 https://t.co/wGebjBr5eh

[Craig Baker @Craigbakerengh1]

With #customerserviceweek fast approaching, discover how to integrate both human agents and digital technology so that your customers can access the best channel and approach for their current situation 💪🏻 - new blog by @enghouseinterac #NCSW2022 https://t.co/50M1zyRe6x

[Craig Baker @Craigbakerengh1]

Did you know that 40% of Generation Z will use TikTok/Instagram for recommendations? 🤯 Find out why this means customer-facing organisations should be evolving their approach via @TheEE_io, including expert insight from @enghouseinterac's @bennettgaryj https://t.co/JfbrhRgh4E