Simon Smith

[Simon Smith @CreativelyLate]

@EpicWinningMaz 🎄🔁 Devon to London and back again for Christmas, no queuing at Solstice or in London Town

[Simon Smith @CreativelyLate]

@mradknight Hope they remembered to take Kevin this time 🏡🥺

[Simon Smith @CreativelyLate]

@bppulseuk Thanks Jay, I think I'm being generous when I say I've invested at least 10 hours of my time to date. Just want a fair resolution

[Simon Smith @CreativelyLate]

@bppulseuk Any chance you could give me an update on my VERY lengthy outstanding cases including a significant amount of credit owed?

[Simon Smith @CreativelyLate]

@bppulseuk Just sent a DM now

[Simon Smith @CreativelyLate]

@bppulseuk Here's the email

[Simon Smith @CreativelyLate]

@bppulseuk I know someone has seen it. But it's been sent via my email starting y6ss

[Simon Smith @CreativelyLate]

@bppulseuk Hi Agnes, I've just managed to reply. I hope you can understand but I'm looking for a swift resolution, some of these issues are now several years old!

[Simon Smith @CreativelyLate]

@bppulseuk Agnes, tbh I'm so tired of having to chase this. I'm incredibly frustrated right now! I will reply as soon as I can spare the time.

[Simon Smith @CreativelyLate]

@bppulseuk Hello, I've just received an email from someone who has not read the case notes and has given an extremely unhelpful reply

[Simon Smith @CreativelyLate]

@bppulseuk

[Simon Smith @CreativelyLate]

@bppulseuk I'm just received another email which I've just replied to again

[Simon Smith @CreativelyLate]

@bppulseuk Any update? It's now a full 7 days since I sent my reply! I would really like an end to this saga!

[Simon Smith @CreativelyLate]

@bppulseuk John I've resent it bp pulse - case: 26075035

[Simon Smith @CreativelyLate]

@bppulseuk Hey Jay for case 26075035 a reply was sent on Friday 1st December at 16:55 to Eugene at [email protected]. If you want me to resent could you let me know where?

[Simon Smith @CreativelyLate]

@bppulseuk Hi Jay, unfortunately I haven't received a reply from my last email on Friday, would you mind chasing this for me?

[Simon Smith @CreativelyLate]

@bppulseuk Ah I see. So I still need to wait for senior leadership to rectify the multiple charging failures, the non communication over an 18 month period and the £70+ invoice received as an admin error?

[Simon Smith @CreativelyLate]

@bppulseuk Thanks for the update Agnes. Is that a preloaded RFID card as the card that it's replacing is? Can you DM me the figure that's been preloaded on the card! Warm Regards

[Simon Smith @CreativelyLate]

@bppulseuk Thanks Jay.

[Simon Smith @CreativelyLate]

@bppulseuk Case Number: 26075035
[email protected]