Cresta

The unified platform for human and AI agents.
Join us: 👩🏻‍💻👨🏼‍💻👩🏽‍💻👨🏻‍💻🤖

[Cresta @cresta]

Making AI agents look great in a demo is easy. Building ones businesses trust in the real world is the challenge.

@SteveNouri, global AI leader and Founder of GenAI Works, is joining us for a fireside chat on deploying enterprise-ready AI agents in CX 🎟️ https://t.co/wek49rUY1M

[Cresta @cresta]

👋 Meet Morgan. They've done this before. And it shows.

Built from real healthcare data, Morgan is a Cresta Synthetic Customer helping businesses stay one step ahead of the customers who know the system better than they ever wanted to 🔗 https://t.co/ivYLimkbfE

[Cresta @cresta]

🚨 AI Agent Testing 2.0 is here!

Built to make rigorous, ongoing testing practical at enterprise scale.

✅ A clear standard for agent behavior
✅ Evaluators aligned to human judgment
✅ Comprehensive coverage, with less manual effort

Learn more: https://t.co/TpYI1K0x66

[Cresta @cresta]

👋 Meet Jordan.

Something is wrong. They Googled it. Now everything feels worse.

Jordan is a Cresta Synthetic Customer built from real customer behavior.

Is your team ready for them? 🔗 https://t.co/ivYLimkbfE

[Cresta @cresta]

👋 Meet Robin. They have a version of events, and they’re sticking to it.

Built from real insurance conversation data, Robin is a Cresta Synthetic Customer designed to test AI agents, train human teams, and surface customer behavior patterns 🔗 https://t.co/ivYLimkbfE

[Cresta @cresta]

AI is redesigning CX work, not eliminating it. Cresta surveyed 300 CX leaders and found 76% of conversations involve both humans and AI, and 95% say AI is creating new career opportunities.

The hybrid workforce model is here ✅ Get the full report: https://t.co/d7cbh3pNyA

[Cresta @cresta]

After hitting $100M in ARR, our CEO @ping_wu sat down with @dougleone & @carl_eschenbach to discuss the power of customer experience AI for enterprises.

Give it a watch ⬇️

[Cresta @cresta]

👋 Meet Alex. He’s read your entire T&Cs, and he has 17 questions.

He’s not real, but customers like him are.

Alex is a Cresta Synthetic Customer, built from real airline conversation data to help enterprises know exactly how to handle calls like this 🔗 https://t.co/ivYLimkbfE

[Cresta @cresta]

👋 Meet Synthetic Customers: realistic, representative customer personas created directly from your conversation data.

✅ Validate AI agents
✅ Train human agents
✅ Surface deep insights on customer behavior

More info: https://t.co/ivYLimkJ5c

[Cresta @cresta]

CCW, get ready 😎

We’re excited to be back in Las Vegas for #CCW2026 from June 22–25! Visit us at Booth 538 and step inside the future of CX with live demos of Cresta AI Agents.

Get more info on everything we have planned for #CCW here: https://t.co/wRmXGvpuzR

[Cresta @cresta]

Every voice integration comes down to 3 pillars:
🎙️ Audio transport
📡 Metadata exchange
🔄 Lifecycle management

We're breaking down how to solve for all 3 in our latest blog 👇
https://t.co/pCaJ8yZaDD

[Cresta @cresta]

#CCW UK Summit did not disappoint 🇬🇧🔥 It was a great few days connecting with CX leaders as Cresta joined as Gold Partner this year.

We hosted a keynote on AI agents, an executive dinner, and had some insightful conversations at our booth!

[Cresta @cresta]

From disruption recovery to loyalty growth and upsell, AI agents are redefining CX in travel and hospitality.

Our latest eBook breaks down high-impact use cases across:
✈️ Airlines
🏨 Hotels and lodging
🛳 Cruise lines and timeshares

Download it here ➡️ https://t.co/R5fw6skyeZ

[Cresta @cresta]

The best AI platforms don't just keep up with your business, they grow with it. That's what @AquaFinanceInc got from partnering with Cresta 🚀

This is what true transformation partner looks like ✅ https://t.co/Zfpw9hManQ

[Cresta @cresta]

Team Cresta had a blast at Contact Centre Symposium this week, as we continue to grow our momentum across APAC 🌏

We also wrapped up the event by bringing together customers and partners from across the region for dinner and great conversation!

[Cresta @cresta]

Cresta is hosting a Forward Deployed Social at #NYTechWeek, an invite-only evening for builders deploying #AI at enterprise scale.

🗓️ June 3 | 5:30 PM – 7:30 PM

Spots are limited! Register here: https://t.co/iHinxXpfyW

[Cresta @cresta]

Still on cloud 9 ✨☁️

Last month was one we won't forget! Here's why:

✨ Cresta crossed $100M in ARR
✨ @dougleone is now Board Chairman
✨ @carl_eschenbach has rejoined the Board

None of it would be possible without our incredible team!

[Achieve @achievecom]

@cresta Our team’s ultimate goal is to spend less time on backend tasks and more time actually helping people get their peace of mind back. 75% less after-call work makes that a reality. Proud to partner with you to make the hardest step a little easier! 🙌

[Cresta @cresta]

2M+ hours of research and analysis automated 💪

Cresta AI Analyst launched less than a year ago and is already helping teams like @Brinks_Home, @XanterraParks, and @WindstarCruises turn call data into instant customer insights.

Learn more ➡️ https://t.co/pMgxgvqnVz

[Cresta @cresta]

Behind the scenes at @CNBC 🎥

👀 Missed it? Catch @ping_wu on @SquawkCNBC here: https://t.co/LBbj5PGGfk