Cresta

The AI operating system for customer experience.
Join us: 👩🏻‍💻👨🏼‍💻👩🏽‍💻👨🏻‍💻🤖

[Cresta @cresta]

Big news: We've entered into a definitive agreement to be acquired by @Salesforce!

We built Cresta to make great customer experiences an unlimited resource through a single AI operating system for customer experience. Today marks a major step forward in that journey.

Together, we see an opportunity to realize that vision at scale with Cresta complementing Salesforce’s first-class customer service platform.

More: https://t.co/rNoeb0JTVj

[Cresta @cresta]

Konnichiwa, Japan! 🇯🇵 Cresta is officially open for business in Tokyo.

We’re excited to mark this next chapter in our global expansion, announcing:

👋 Jim Tamura joining as VP and Country Manager.
📍 A new Tokyo office and a fast-growing team.
🤝 @ShopJapan as our newest customer, deploying Cresta across its customer experience to improve customer satisfaction and grow revenue.

Learn more: https://t.co/xD5E77B0dj

[Cresta @cresta]

At @CruiseNorwegian, Jessica Crlenjak and her team are seeing how real-time AI insights can change the direction of a sales conversation.

When a customer says they’ve already booked a cruise, the instinct might be to move on. With Cresta’s real-time guidance, team members are staying engaged and continuing to ask the right follow-up questions to better understand the caller’s needs.

As VP of Global Consumer Sales, Jessica shares how that guidance is changing her team’s approach to elevating the customer experience.

[Marc Benioff @Benioff]

Welcome @Cresta @ping_wu to the Ohana! ❤️

[Cresta @cresta]

Congratulations to Lori Bradshaw for being named CX Leader of the Year at the CX Awards 2026!

As Managing Director of Guest Care at @AlaskaAir, Lori is bringing thoughtful leadership and innovation to the guest experience. With Cresta, her team is using AI agents to answer guest inquiries, equipping human agents with real-time guidance, and turning insights from customer conversations into improvements in guest care.

We’re proud to partner with Alaska and celebrate this well-deserved recognition!

[Cresta @cresta]

⚾ Speaker spotlight: Oscar Fernandez of the @Mets is joining us at #CrestaWAVE 2026!

As Head of Technology for the Mets, Oscar will share his perspective on how AI is creating new opportunities to elevate the fan experience.

📍 Four Seasons Nashville
🗓️ December 7–9, 2026

Space is limited 👉 Request your invite today: https://t.co/dWeCZ1trmN

[Cresta @cresta]

Cresta AI Agent is now AIUC-1 certified, giving enterprises independent, tested proof that it stays secure, safe, and reliable in production!

This certification process combines an independent audit of how an agent is built and governed with thousands of adversarial tests run against the live agent. Learn more: https://t.co/Fl89xAr1R9

[Cresta @cresta]

From 1 FDE to 50+ in 12 months.

At Cresta, our Forward Deployed Engineers own the distance between a prototype and a production system customers can trust, use, and measure.

We're breaking down how we built our FDE team, why our FDEs sit in engineering, and how every deployment makes the next one faster. Read the blog 👉 https://t.co/C0sMZGzuu1

[Cresta @cresta]

We're excited to share that Cresta is partnering with @MercuryIns (NYSE: MCY) to transform the customer experience.

Together, we're introducing AI agents for voice and chat to automate conversations that drive fast and delightful customer experiences. Then for conversations that need that human touch, we're augmenting their teams with agentic assist to help them perform at their best.

With conversation intelligence analyzing 100% of calls, every conversation makes the next one better.

Thank you to the Mercury team for the partnership! We're excited for the work ahead.

[Cresta @cresta]

Introducing self-serve for developers on Cresta! Your team can now build customer-facing AI agents and take them to production in as little as a week.

With Cresta Conductor and the Cresta CLI, developers build, test, deploy, and optimize agents themselves, using the same trusted tools and infrastructure Cresta’s engineers use on enterprise deployments. Agent code lives in your repo and ships through your existing review and CI/CD pipeline.

See how your team can build production-ready AI agents themselves on Cresta: https://t.co/QMIGqZLWKQ

[Cresta @cresta]

From the sky to the airport to the street, if you were in San Francisco this month, then you saw Beast Mode 👀

Drop a 🏈 if you spotted Cresta in the wild.

[Cresta @cresta]

Proud to partner with @nrgenergy to bring AI-powered support to its customers and frontline teams.

NRG serves millions of homes and businesses, and every interaction is an opportunity to better understand customers, help them find the right plan, and create a simpler, more personalized experience.

At WAVE 2026, Bill Clayton, Senior Vice President of Texas Energy & Operations at NRG will share how they are putting AI to work at scale to better serve customers and empower its teams.

Save your seat: https://t.co/H4H4OKeTPQ

#CrestaWAVE

[Cresta @cresta]

Something big is coming to Sunday Night Football 👀 If you’re in SF or NY, keep your eyes on the screen for Beast Mode.

[Cresta @cresta]

The customer conversation is the tip of the iceberg.

Behind every claim, refund, and adjustment is a web of approvals, follow-ups, and back-office work. Much of it is still manual, driving up costs and increasing the risk of errors and compliance issues.

A few weeks ago, we launched Deputy Agent, the long-running AI agent that automates the operational work behind every customer experience from intent to completion.

Now it’s time to see Deputy Agent in action during our upcoming webinar:

🗓️ Nov 4 | ⏰ 1pm ET / 10am PT
Save your spot: https://t.co/sM0SiokwoZ

[Cresta @cresta]

Next week: Find Cresta at ICMI Contact Center Expo!

📍 Gaylord Palms Resort & Convention Center, Orlando, FL
🗓️ October 27–29
💥 Booth 517

If you interact with Cresta’s AI Agent at Booth 517, you'll be entered for a chance to win 2 tickets to the Disney park of your choice!

Plus, don't miss our spotlight with Cresta's Industry Solutions Leader, Gopi Mandava, on how enterprise CX teams are turning AI into measurable results.

Let us know if you'll be at #ICMI 👇

[Cresta @cresta]

Can't wait to have Laif Wheeler of @mutualofomaha join us as a featured speaker at #CrestaWAVE 2026!

As VP of Customer Acquisition at Mutual of Omaha, Laif brings a valuable perspective on how financial services organizations can rethink customer engagement, strengthen relationships, and drive growth in an increasingly AI-powered world.

Interesting in joining us at WAVE? Request your invite: https://t.co/dWeCZ1trmN

[Cresta @cresta]

From the conference floor to the poker tables, you can't miss Cresta at #Money2020 🎰

From @ping_wu taking the stage for a discussion on AI and customer loyalty to our Charity Poker Invitational with $50K committed to charitable causes, it's been an incredible few days in Vegas!

And we're not done yet! Stop by Booth 6061 to connect with Team Cresta.

[Genspark @genspark_ai]

Enterprise AI needs model choice and cost discipline, not one default for every workflow.

Our POV: match the model to the task.

Thank you @MorganStanley, Andrew Korn, @cresta’s @ping_wu and Elizabeth Porter for the conversation today with @sang_wen.

The conference also featured @ScottWu46 of @cognition , @amasad of @Replit , @lqiao of @FireworksAI_HQ, and many more leaders in AI.

Thanks for having us.

[Cresta @cresta]

🔥 What a turnout for Cresta's Agent Hackathon at #SFTechWeek, sponsored by Anthropic!

It was incredible to see what participants created using Cresta Conductor, turning ambitious ideas into working voice AI agents in just a few hours, many without any prior experience using the platform.

A huge thank you to everyone who came out to build, experiment, and push the boundaries of what's possible with customer experience AI! @Techweek_

[Cresta @cresta]

Next week at Money 20/20: We're hosting the Cresta Charity Poker Invitational!

♠️ Join financial services and AI leaders on Oct. 19 for an exclusive poker tournament. Cresta is putting $50,000 on the line, and the final 15 players will choose which charities that money goes to.

Seats are limited and attendance is by invitation only. Deal yourself in: https://t.co/HfcyEBORc5

#Money2020