Crystal Ski Holidays

Hey snow seekers, need help or advice? Head to our Facebook, send us a direct message & let’s chat ❄

[Crystal Ski Holidays @crystalski]

@chrissykmiles Hello Chrissy

Thanks for reaching out, we're sorry to hear that was this for an after travel issue and if so did you use our on line form here - https://t.co/Mff2VFNtQr?

Thanks ^Dorothy

[Crystal Ski Holidays @crystalski]

I do hope that explains the process, if you've already contacted us that way and 28 days have passed please pop onto live chat with the details of the booking so we can check the outcome

Thanks again

^Dorothy

[Crystal Ski Holidays @crystalski]

Using this form is the only way to initially raise a complaint, you'll receive an automated acknowledgement with a reference number, once received the team have 28 days to reply in line with ABTA guidelines

[Crystal Ski Holidays @crystalski]

@BeverleyT Without knowing which hotel you're staying at I can't fully confirm the reason but generally it's because of the weather, icy roads or conservation.

We do hope that this isn't too inconvenient and that you have a safe journey home

^Dorothy

[Crystal Ski Holidays @crystalski]

@BeverleyT Hello Beverley

Thanks for reaching out, we're sorry to hear that your transfer isn't able to collect you direct from your hotel, it sometimes isn't possible for bigger vehicles to go into some areas.

[Crystal Ski Holidays @crystalski]

@tamara12114857 Hi. Once your complaint’s submitted, you’ll receive an acknowledgement email with your reference number, and we’ll follow up with the lead passenger on your booking within 28 days. Thanks, Arlete

[Crystal Ski Holidays @crystalski]

@gazengland Hi Gareth, thanks for reaching out. I have now resolved this and replied to your DM. Again we do apologise for any inconvenience this may have caused you and we hope you have a great time on the slopes. Thanks, ^Louise.

[Crystal Ski Holidays @crystalski]

@hollandnigel Hi there,

I’m really sorry to hear this. I would highly recommend getting in touch with your resort rep as soon as possible. they’ll be able to look into this and help resolve it quickly for you. ^Mou

[Crystal Ski Holidays @crystalski]

@bep_er Hello again

Please either call us or pop onto live chat 0203 451 2821 so that we can go through GDPR with you and take a look at your booking, please note we can only liaise with the lead name

^Dorothy

[Crystal Ski Holidays @crystalski]

@tankie76 Hi Linda😊

Thanks so much for the suggestion. We really appreciate you taking the time to share this. The FIS Code of Conduct is really important for keeping everyone safe on the slopes, and we’ll be sure to pass your feedback on to the relevant team for consideration. ⛷️

[Crystal Ski Holidays @crystalski]

@Njiejw Hello Josh
Thanks for reaching out
The resort team have notified the airport team the coach is on the way and the ETA so they can get you boarded as soon as possible
Transfer times are an estimate as they can be changed due to traffic etc.
Have a safe journey home

^Dorothy

[Crystal Ski Holidays @crystalski]

@offarrowshelf Thanks for getting back to us, if you could ask her to contact us on either chat or by phone on 0203 451 2821 so we can go through GDPR with her, we can look into this

^Dorothy

[Crystal Ski Holidays @crystalski]

@AGMcat If you'd like us to look into this further please confirm by DM that you're the lead name on the booking, date of birth, booking reference and departure date? We can then see if there's anything we can do this end, it's likely that the resort team will deal with
^Dorothy

[Crystal Ski Holidays @crystalski]

@AGMcat We're sorry to hear that, if this isn't something the rep can resolve in resort then please fill out our on line form here - https://t.co/Mff2VFNtQr

Obviously it would be better if you can resolve the matter in resort so it might be wroth addressing again with your rep

^Dorothy