@TheBruthaVoodoo@ScotRail They have just told someone with an 83 year old gran abandoned there since 18:00 to "please tell her to speak to staff". Do you think they expect injured passengers in a derailment to speak to the ambulance drivers?
@ScotRail@katrinabaillie I quote from another passenger " I don’t appreciate the implication that it’s her responsibility to make herself known, rather than yours to ensure the safety of your passengers" PLEASE ADVISE YOUR STAFF THAT THERE IS AN 83 YEAR OLD WOMAN THEY SHOULD SEEK TO HELP.
@courier_angus Get to Dundee station. Talk to the vulnerable people (some in their 70's) standing by a roadside with no protection,warm drinks,information or guarantee of getting on any replacement bus. Check twitter for @scotrail's response to a request on behalf of a trapped elderly person.
@thecourieruk@ScotRail@Scotrail has been notified that people in their 70's and other vulnerable people have been standing in the cold and dark and need prioritising. Check twitter for their succinct apology and subsequent silence.
@thecourieruk You might try popping down to Dundee station right now. A VERY large group of @Scotrail passengers, including elderly and vulnerable people are stranded, standing in the dark and cold. @Scotrail is hoping they MIGHT get a bus or 2 in an hour. More than 3 busloads are waiting.
@CarolleMarieS@ScotRail Go both Local and National. National will make more noise, local (if they are sensible) will send a reporter with hot drinks and a recording device to get some damning stories. Also they will check twitter to confirm exactly what @scotrail has said, not said, done and not done.
@CarolleMarieS@ScotRail A bus just turned up, my wife was herded onboard many elderly stranded. Only just found out as her fingers were too cold to be able to write on her phone. I don't think whoever is on duty on the twitter account realises that nowadays newspapers check twitter for stories like this
@CarolleMarieS@ScotRail Are Scotrail going to do something for the vulnerable people that are stranded. This is getting to a point where social services or emergency services need to be called.
@ScotRail@CarolleMarieS Her mum is in her 70's, it would be a wonderful PR coup for you to leave her stranded by a roadside by a beach for another hour or two and for her to catch pneumonia. Think of the newspapers THAT would sell !!!!!! IT IS FREEZING BY THAT ROADSIDE.
@ScotRail@KeithRadcliffe@MathesonMichael This photo is an hour ago. It is now too dark to take a picture, there are more people and the temperature has dropped. Estimated more than three busloads of people. Are there more than three busses on the way?
@ScotRail@KeithRadcliffe@MathesonMichael Have looked up Delay Repay Compensation. Only mentions time related inconvenience...hypothermia is not mentioned. Someone on-site informs me there are elderly people waiting on a hard shoulder in Dundee with no shelter or information.