Cuckoo

Fast, fair, feel-good broadband.

[Cuckoo @CuckooInternet]

@OctopusEnergy customer with Octoplus rewards? Head to your account to get a pretty incredible deal on your broadband. 👀

From today, Octopus Energy customers placing an order through Octoplus rewards can get their hands on an Amazon gift card worth up to £200 thanks to a new tie-up between the UK’s biggest energy company and Cuckoo.

*This deal is only available for new customers placing an order via the Octoplus app between 10am on 3 February 2025 and 10am on 30th April 2025.

[Cuckoo @CuckooInternet]

@LaurenPickard Hi Lauren,

We haven't received any reports that a specific area would have or is having service performance issues. This might be a individual problem. Please do give us a call so we can investigate it together

[Cuckoo @CuckooInternet]

@AdamJLow Hi Adam👋

We’re really sorry for the inconvenience. We’ve replied to you via private message — when you have a moment, please check the message.

Thank you for your time and patience💜

[Cuckoo @CuckooInternet]

@AdamJLow Hi Adam👋

We’re really sorry for the inconvenience. We’ve replied to you via private message — when you have a moment, please check the message.

Thank you for your time and patience💜

[Cuckoo @CuckooInternet]

@AdamJLow Hi Adam👋

We’re really sorry for the inconvenience. We’ve replied to you via private message — when you have a moment, please check the message.

Thank you for your time and patience💜

[Cuckoo @CuckooInternet]

@MandyC64164896 @SwishFibre @Ofcom Hi Mandy👋
Apologise for the inconvenience caused, we explained the current situation in a private message — when you have a moment, please take a look and respond there.
We’re here to help 💜

[Cuckoo @CuckooInternet]

@Daltry We love to see it! 😄 Thanks for your kind words.🌟

[Cuckoo @CuckooInternet]

@delainetheliar Hi Amiihausen 👋 We’re really sorry to hear you’re experiencing issues with your service. If you haven’t already contacted us, please send us your account details via private message, and we’ll be happy to take a closer look. Thank you for your time and patience 😊💜

[Cuckoo @CuckooInternet]

@DerekColley_ Hi Derek 👋
We are truly sorry about the bad experience that you had. I can assure you if this is reported that we are doing everything we can to resolve it. 🚀 If you are willing you can send us your account details in private message and we will take another look.

[Cuckoo @CuckooInternet]

@Alf_Graham Hi Alf 👋 We are truly sorry over the confusion, we can explain properly just send us the private message and we will advise you further. Apologise for the wait as we are expanding it shouldn't take long to become available in your area. Thank you for your time and patience.😊

[Cuckoo @CuckooInternet]

@Alf_Graham Hi Alf 👋 We are truly sorry over the confusion, we can explain properly just send us the private message and we will advise you further. Apologise for the wait as we are expanding it shouldn't take long to become available in your area. Thank you for your time and patience.😊

[Cuckoo @CuckooInternet]

@oldgiff66 Hi Andy 👋

We are truly sorry to hear that you have issues with your service. We responded in private message, so when you have time please take a look.

Thank you for your time and patience. If anything else is needed let us know as we are here to help. 💙

[Cuckoo @CuckooInternet]

@ThisMeansW4r Hi,

Due to security reasons, we advise you to give us a call so we can help you first hand with your case or send us a direct message.

[Cuckoo @CuckooInternet]

@PhilBuck33 Hi Phil! 👋We’re really sorry to hear that you were without service for 8 hours, but we’re glad to know it’s now back up and running. If you need any further assistance, please feel free to reach out to us via private message we’re here to help. Thank you for your patience. 😊

[Cuckoo @CuckooInternet]

@DanJamMoChas Hi there 👋We’re sorry to hear you’re experiencing poor quality while trying to watch the match. Please send us a private message with your account details, or contact us at [email protected] or 0330 912 9955, and we’ll take a closer look and assist you right away. 🚀

[Cuckoo @CuckooInternet]

@maccack We are really sorry to hear about your dissatisfaction. Please do contact our customer care team for further questions or assistance so we can look into your account. We're here to help!

[Cuckoo @CuckooInternet]

@mrajanderson Sorry to hear about your dissatisfaction, Andy! Please do contact our customer care team for further questions or assistance. We're here to help!

[Cuckoo @CuckooInternet]

@DarrenEmerson5 Hi Darren 👋

We’re sorry to hear you feel this way. We’d really like to take another look to the case and to review this for you. Please send us a private message with your account details and we’ll take another look at the case and respond accordingly.

[Cuckoo @CuckooInternet]

We’re pleased to let you know that the technical issue affecting our phone lines has now been resolved. If you were trying to reach Cuckoo Broadband earlier, everything is back up and running!

You can now contact us as normal on 0330 912 9955.
Thank you for your patience and understanding while we worked through the outage.

As always, you can also reach us via email at [email protected] or visit our website for support.