@AirbnbHelp 2-cancellation screen (buraya cuneytin accounttan ekran goruntusu)
The reason behind the cancellation is: the house is not compliant with the COVID guidelines. the house has a merged balcony with the house next door with no separation which may create health risk.
@AirbnbHelp
1-We booked a resevation from airbnb app. We are still within the 48 hrs timeframe after the booking and I want to cancel my reservation with full refund as per the policy seen below (Ekran goruntusu) However, the system is not giving the option of full refund