24/7 Customer||Response||HelpDesk ™

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@lucy_holmes__
Thanks for bringing this to our attention. Please follow our page so we can assist you via private message.

[Lucy ✨ @lucy_holmes__]

@marksandspencer I really made a transaction at M&S Ilkley Food Hall on my card and wondered if you could support in providing a receipt for this please?

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@lucy_holmes__ @lucy_holmes__
Hi there,

We are happy to help. Can you please follow back and DM us with your name, reachable phone number and email address? Once we have this we will be happy to help. Thank you.

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@nin17954
Hi there,

We are happy to help. Can you please follow back and DM us with your name, reachable phone number and email address? Once we have this we will be happy to help. Thank you.

[Carolyn Edmonds @nin17954]

@marksandspencer I’ve just bought a pair of your blackout curtains, sold as 168cm wide x 137cm long, which would have been fine for our window. Now in situ, they are barely 165cm x 135cm and now let the light through at the bottom. Poor quality control. Very disappointed.

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@nin17954 @nin17954
Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@DoddsyDave
Thank you for reaching out. We’d love to take a closer look into this for you. Could you please follow back and drop us a DM with all the relevant information? We'll investigate this promptly.Rosalina

[DaveD @DoddsyDave]

@marksandspencer Order placed online and paid for immediately. A few minutes later an email saying it’s not in stock, despite the order being accepted. Utterly preposterous that I have to wait 3-5 days for refund:

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@DoddsyDave @DoddsyDave
Hi, thank you for contacting us. Please follow our account to continue this conversation via private message.

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@electradawn
Hi, thank you for contacting us. Please follow our account to continue this conversation via private message.

[Dawn Wilkinson @electradawn]

@marksandspencer Hi, I'd like to return a faulty order but I think I may have missed the return window by 1 day. Thanks, Dawn

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@electradawn @electradawn
Hi could you please follow us back on Twitter and provide us with your phone number via dm so we can respond to you?

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@ScottJonesy
Hi, thank you for contacting us. Please follow our account to continue this conversation via private message.

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@ScottJonesy @ScottJonesy
Hi could you please follow us back on Twitter and provide us with your phone number via dm so we can respond to you?

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@Frankiezgirlz
Hi could you please follow us back on Twitter and provide us with your phone number via dm so we can respond to you?

[Frankie’s girl @Frankiezgirlz]

@marksandspencer
My grandchildren gave me these Roses on Saturday.
They were dead by Tuesday.
This is not just any flowers.
This is @marksandspencer flowers

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@Frankiezgirlz @Frankiezgirlz
Thanks for bringing this to our attention. Please follow our page so we can assist you via private message.

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@PJSmith
Thanks for bringing this to our attention. Please follow our page so we can assist you via private message.

[Paul Smith 🇬🇧 @PJSmith]

@marksandspencer how dumb is M&S bank fraud screening when it thinks transactions from Audible UK are likely fraudulent and blocks your card! Maybe blame it on HSBC... Please do better. No excuse on this one.

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@PJSmith @PJSmith
Hi there,

We are happy to help. Can you please follow back and DM us with your name, reachable phone number and email address? Once we have this we will be happy to help. Thank you.

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@smiliesarah
Kindly follow back for quick assistance.

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@smiliesarah @smiliesarah
Hello 👋 please follow back for quick assistance...

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@smiliesarah
Kindly follow back for quick assistance.

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@rmcg13edin
Thanks for bringing this to our attention. Please follow our page so we can assist you via private message.

[Rhona McGrath @rmcg13edin]

A ‘robust hard shell design’ to give ‘reliable protection’ - yet not one but both of my M&S Amalfi cases have been damaged easily - does this look robust to you @marksandspencer Cracks and dents suggest cheap and weak to me???

[24/7 Customer||Response||HelpDesk ™ @CustomerHubTm_2]

@rmcg13edin @rmcg13edin
Hi there,

We are happy to help. Can you please follow back and DM us with your name, reachable phone number and email address? Once we have this we will be happy to help. Thank you.