Lucy ✨

[Lucy ✨ @lucy_holmes__]

@OctopusEnergy I must say it’s really quite annoying I can’t control my DD amount when it’s “lower than the recommended”. Given we are heading into the summer months I would rather be charged for what I need to, so it’s not even throughout the year. Can you amend this to £60 please?

[Lucy ✨ @lucy_holmes__]

@OctopusEnergy hi. I changed my DD to £83 a couple of weeks ago but I’ve just had an email to say £100 will be deducted for my DD. Please can you look into this?

[Lucy ✨ @lucy_holmes__]

@HelloFreshUK I have been given a discount code from a friend, so created an account then accidentally shut the browser so went back in and it said my discount had been applied but at the check out it says for new customers only even though I am a new customer and haven’t ordered

[Lucy ✨ @lucy_holmes__]

@marksandspencer I really made a transaction at M&S Ilkley Food Hall on my card and wondered if you could support in providing a receipt for this please?

[Lucy ✨ @lucy_holmes__]

@TrippLuggage Thank you for your reply and apologies if I have missed them. I can’t see any emails from you - please could you resend?

[Lucy ✨ @lucy_holmes__]

@TrippLuggage T270558934 [email protected]

[Lucy ✨ @lucy_holmes__]

@bookingcom I emailed twice on 13/09, again on 17/09, sent a message on the app on 14/09 (with a promised response within 24 hours) and I am still awaiting a reply to any of them!!! Your customer service is ABYSMAL

[Lucy ✨ @lucy_holmes__]

@derekcub @TrippLuggage Agreed… emailed on 15/09 with an automated response indicating a response time of 24 hours, 7 days a week and yet I’m still awaiting a reply!!

[Lucy ✨ @lucy_holmes__]

@OctopusEnergy I’ve received an email stating that you’re increasing my monthly amount but I don’t wish to proceed with this because it’s not required. Please can you keep the amount as is so there are no changes as of 2nd October.

[Lucy ✨ @lucy_holmes__]

@LNER Superior service (!!) from you regarding ongoing delay repay I submitted on 15/08. The customer agent said she’d look into it and then ended the chat… not getting anywhere fast here:

[Lucy ✨ @lucy_holmes__]

@LNER I’ve received an email regarding compensation but the amount owed back is only for one passenger even though I submitted tickets for two passengers in the same case. If I send the case reference please can you review?

[Lucy ✨ @lucy_holmes__]

@marksandspencer feedback for your design team; the salted caramel & orange crème (from the ‘Big Mix’) do not have a very distinct wrapper!

[Lucy ✨ @lucy_holmes__]

@santanderukhelp I visited the Ilkley branch yesterday and was advised I couldn’t do this in store at the same time - is this correct information I received?

[Lucy ✨ @lucy_holmes__]

@santanderukhelp I have recently changed my name on my current account but also hold a mortgage with you. Please can you advise if the name change is not automatically accommodated under the mortgage, what the process is?

[Lucy ✨ @lucy_holmes__]

@YWHelp Thank you! DM sent

[Lucy ✨ @lucy_holmes__]

@YWHelp I need to change my name on the account please, I cannot see how to do this on the app.

[Lucy ✨ @lucy_holmes__]

@Morrisons sent a DM on 17/04 and still awaiting a response

[Lucy ✨ @lucy_holmes__]

@EE hello. Are you able to confirm the IMEI number for a device I purchased from you in 2022 please?

[Lucy ✨ @lucy_holmes__]

@Tesco I sent a DM on 23/04 but it keeps just sending me automated messages and the only option is to ‘go back’ so I’d appreciate it if you could please look at my initial DM.

[Lucy ✨ @lucy_holmes__]

@Tesco trying to change my name on Tesco clubcard account - tried browser and the app and it won’t allow me to save changes

[Lucy ✨ @lucy_holmes__]

@TUIUK That’s interesting, so you’re not even open to competing with other providers?

[Lucy ✨ @lucy_holmes__]

@TUIUK do you offer a price match for holidays? I have seen a holiday on OnTheBeach for the exact same dates, flights, hotel etc and your price is £185 more for 2 people.