Customer Monitor

Customer Monitor is the customer experience management solution by leading insights agency Perceptive. #CustomerExperience #CX #EmployeeExperience

[Perceptive @PerceptiveNZ]

Does your business have an employee engagement programme? Perhaps it should. Businesses that do have customer loyalty rates 233 per cent higher than those who don't.
https://t.co/4guENuxU0P
#FoodForThought #BusinessGrowth #EmployeeEngagement #ROI

[Perceptive @PerceptiveNZ]

What are employees looking for in an employer? Read the top 10 features here. https://t.co/U6cvHwJtgJ

#EmployeeExperience #EmployeeEngagement #WorkplaceCulture

[Perceptive @PerceptiveNZ]

Want to attract and retain good employees? Start with understanding what they want in their workplace. https://t.co/ihh2ORO8At

#EmployeeExperience #EmployeeEngagement #WorkplaceCulture

[CX Update @CXupdate]

Take some time and read the best #cx articles of the week!
-The rise of the remote workforce by @perceptivenz
-How to improve customer engagement by @LumoaMe
-Create a Compelling CX Vision by @jimtincher
https://t.co/BY7VL77ZXR

[Perceptive @PerceptiveNZ]

“With a CRM connected to your website, email, calendar and phone, your leads are less likely to fall through the cracks. And when every dollar counts, you can’t afford to let any of it walk out the door.” Read more: https://t.co/BkZoNagy6z
#digitaltransformation #newnormal #crm

[Perceptive @PerceptiveNZ]

Shopper experiences have steadily been shifting to the digital. But Covid-19 saw this shift go from steady to overdrive. Now businesses need digital solutions to manage and serve their online customers. Enter CRM. https://t.co/MScOYhp0ht
#digitaltransformation #newnormal #crm

[Perceptive @PerceptiveNZ]

We have a new online guide! The 10 Pillars of Employee Experience https://t.co/TtyzrbNQPH

#EmployeeExperience #EmployeeEngagement #WorkplaceCulture

[Perceptive @PerceptiveNZ]

Concern about COVID-19 spiked with the news of its re-emergence in NZ. However, the government's response to contain the Auckland cluster has seen concern revert to a lower level (58%).

Read the full report: https://t.co/jU8P1mcVN5

#covid19 #newzealand #customerinsights

[Perceptive @PerceptiveNZ]

Almost half of Kiwis believe Auckland’s Alert Level Three will continue for up to four weeks.

Explore the data and read our latest COVID-19 Insights Tracker report here: https://t.co/iD8jCP6b7R

#covid19 #coronavirus #newzealand #customerinsights

[Customer Monitor @CustomerMonitor]

Our CX team leader, Sammie Parkinson, has shared her thoughts on how businesses can (and should) adapt their customer experience in a time of crisis.

https://t.co/WpVKSPyBLo

#customerexperience #CX #covid19

[Customer Monitor @CustomerMonitor]

Our resident data scientist, Jack Perkins, has shared his thoughts on how #DataAnalytics and #BusinessIntelligence will light the way for businesses in a post Covid economy.

https://t.co/MwUaqDhdv3

[Customer Monitor @CustomerMonitor]

Uncovering and capitalising on great brand data is absolutely achievable. This quick guide shows you how. #branding #brand #marketing https://t.co/FeIkv3rqkV

[Customer Monitor @CustomerMonitor]

No brand health check is complete without a brand funnel. Is yours up to date? #branding #marketing #brand https://t.co/gZdVlIDAJU

[Customer Monitor @CustomerMonitor]

It’s time we talked about consistency. And we don’t just mean in product and service delivery. #consistency #branding #marketing
https://t.co/OSaRY4jpkh

[Customer Monitor @CustomerMonitor]

Brand tracking isn’t easy. We’re making it easier with this breakdown of the most important KPIs brand managers need to track. #branding #marketing https://t.co/s07xkBgyab by @PerceptiveNZ

[Customer Monitor @CustomerMonitor]

Ever wondered what your most valuable customers actually look like? RFM modelling has the answer. Here’s our breakdown. #research #marketing #business
https://t.co/zqcTGc3Gyg

[Customer Monitor @CustomerMonitor]

The unconscious drives a significant portion of consumer behaviour—so why aren’t businesses investigating it? #marketing #branding https://t.co/ZuTAKxRXg5 by @PerceptiveNZ

[Customer Monitor @CustomerMonitor]

“Why do we buy the things we buy? Why do we choose the things we choose? Is it because of value, taste, preference? Or is it because of something more subtle?” https://t.co/40Z78jzT41

[Customer Monitor @CustomerMonitor]

“In some cases, what might be considered a distinctive brand asset can actually be driving recognition of a rival brand as much as (or even more than) your own brand.” #branding #brandassets https://t.co/wu04ML0Ozx

[Customer Monitor @CustomerMonitor]

Everything you need to know about measuring and managing brand health in one place. #branding #brand #marketing
https://t.co/qX6G7L2K2d