Kristi Mansfield

Customer Experience & Innovation Evangelist. Director CX Strategy and Transformation at Oracle. AFR's 100 Women of Influence.

[TheCEOInstitute NSW @CEOINSWEvents]

Designing around emotional experience is far more important than functional experience - according to @CxKristimans #next3years

[TheCEOInstitute NSW @CEOINSWEvents]

A take home formula: Customer Loyalty = 2 [Emotional Connection] + Efficiency [Ease + Effectiveness]. @CxKristimans Gold! #next3years

[Ben Crothers 🫐 @bencrothers]

I interrupt your regular Twitter feed to bring you a conga line of robots. Because robots. Carry on.

[Mirum U.S. @Mirum_US]

“Linked data is growing exponentially…and the world is a big map of data that reveals a tremendous amount of knowledge.” - @databrett #MirumOpus @datadotworld

[June Oscar @June_Oscar]

Congratulations JT! Just named as winner of the Human Rights Medal at the #HRA2017 👏🏽👏🏽👏🏽

[Rubicon Red @rubicon_red]

#AiDisrupt great presentation by @Oracle's @CxKristimans discussing The #AI Hierarchy of Needs #CX #Innovation #ArtificialIntelligence #MachineLearning

[TheCEOInstitute NSW @CEOINSWEvents]

Is the future of customer experience all #chatbots and #automation? @CxKristimans answers your #CX questions at the CEO Institute Summit 2018 NSW.

[David Callaghan @davidoracle]

Great webinar w/ @AusztralTom & @CxKristimans on the importance of emotion for #CustomerLoyalty. Watch it here: https://t.co/HIb5ZoNqeX

[Cat Fay (she/her) @cat_fay]

Love wins. It always does. #VoteYes #marriageequaility

[Wendy (Hogan) McEwan @wendy_hogan]

Register now to join @OracleCX interactive webinar with @CxKristimans and @AusztralTom discussing how leading brands are winning customer loyalty and advocacy - This Friday - https://t.co/0jErkYyeRm #EmotionalCX #SmarterCX

[Kristi Mansfield @CxKristimans]

Excited for this webinar on Friday with @forrester to talk about why Emotional CX > Efficiency = Profit #SmarterCX https://t.co/GgiZmNgjFs

[Ralf Wittgen @RWittgen]

Emotional connection to a brand is super important - contributes 50% of connection! @CxKristimans at CCO of #corinium #CustomerSuccess

[Ralf Wittgen @RWittgen]

@CxKristimans at CCO of #corinium: top priority has to be the personalising customer experience. Combine with 'emotionalisation'...

[NodesPay @nobepay_ai]

Congratulations Allan English @SilverChefAttie of one of 21 extraordinary Australians on #BossTrueLeaders 2017 list. https://t.co/IYrAenTqop

[Ben Crothers 🫐 @bencrothers]

Our attention can be the most valuable thing we have to give others; turn off those TEEMING notifications 😉❤️ #inktober #inktober2017

[Wendy (Hogan) McEwan @wendy_hogan]

Evolution not Revolution: The Future of Marketing Automation – https://t.co/mjPe4sXIaI via @OracleMktgCloud

[Jan Owen AM @JanOwenAM]

"Millennials "are twice as likely to invest in companies or funds that target social or environmental outcomes" 👍😍
https://t.co/jbSHCukIDA

[Anneke Van Der Ley @AnnekeVanDerLey]

Why is a personalised #customerexperience so important? @CxKristimans explains https://t.co/xzUlzY0FFH #CX

[Kristi Mansfield @CxKristimans]

Thank you @FirebrandTalent https://t.co/YvyTkLVnQR

[Aquent Australia @AquentAustralia]

5 practical personalisation must-dos for digital marketers by @CxKristimans https://t.co/u9Tqk6pyTw #CX #digitalmarketing