Design 4 Future

Designing human-centered (public & social) services & organizations to improve citizens' life #servicedesign #orgdesign #designthinking

[Design 4 Future @D4F_org]

Join us tomorrow as we discuss Greece's approach to Covid-19, design & agile delivery.

@openchangeuk is hosting an online weekly gathering connecting people across the world to discuss about change & resilience in times of uncertainty. #SDSGather

https://t.co/lnmFvVRRi9

[Design 4 Future @D4F_org]

Sneak preview από την πρόσφατη ημερίδα μας.

Σε μία εποχή μεγάλων αλλαγών, όπου η ανάγκη για μετασχηματισμό των υπηρεσιών είναι πιο επιτακτική από ποτέ το #ServiceDesign μπορεί να αποτελέσει ένα σημαντικό εργαλείο για δημόσιους φορείς.

https://t.co/1UKbuOKwQA

[Design 4 Future @D4F_org]

It took a while to be delivered but finally we got it today!

Good Services by @LouiseDowne 📚📖

Looking forward for the whole team to read it.

[Lou Downe @LouDowne]

Awesome to see service design taking off in Greece & spend the day supporting it at #d4f 🇬🇷

Getting this stuff going is HARD and I remember @rufflemuffin stories of doing the same in Scotland. Well done @VasiaChrand everyone out there building communities from scratch 🙌🏼

[George Despotidis @Despotidis]

@VasiaChr @LouiseDowne @rufflemuffin @D4F_org @grnet_gr @UniSystems_GR @nroutzouni @MinDigitalGr @SDNGreece Thank you and #d4f team for organising such an amazing day 👏👏 ! Great to meet you all!

[Mike Press @MikePress]

It must be said that @VasiaChr has worked tirelessly in building a #servicedesign community in Greece - wonderful to see this @D4F_org event happening!

[GRNET @grnet_gr]

Attending the “Designing the future of public services” event by #d4f where our very own Spiros Kapetanakis talks about #quickwins through #servicedesign & describes how #grnet works through the #digitaltransformation of the #publicsector.

#poweredbygrnet #hackingbureaucracygr

[Design 4 Future @D4F_org]

Thank you all for making this event happen!

@LouiseDowne @rufflemuffin @nroutzouni @MinDigitalGr @grnet_gr and of course @UniSystems_GR for their generous support in our initiative!

See you next year....with Designing the Future if Public Services 2?!? 😉

[Design 4 Future @D4F_org]

What good services look and feel like by @LouiseDowne

[Design 4 Future @D4F_org]

Why most services are terrible and why we need to create guidelines about what good services and organizations look like.

@LouiseDowne taking the stage!

#servicedesign #D4F

[Design 4 Future @D4F_org]

Doing multiple small projects, 8-10 weeks long each, to understand user needs, provide better services and start bringing a design culture, skills and processes in an organisation.

@rufflemuffin @wearesnook #D4F #servicedesign

[Design 4 Future @D4F_org]

You need different levels of literacy on #servicedesign at your organisation. Not everyone should be expert on process and tools to make change.

@rufflemuffin @wearesnook #D4F

[Design 4 Future @D4F_org]

.@rufflemuffin from @wearesnook taking the stage to talk all about service design and the need to design in a systemic way for our services and organizations to work for people!

#servicedesign #D4F

[Design 4 Future @D4F_org]

Small changes with great impact for citizens and cost saving in public services!

Understanding the problem from both the organisation and the citizen perspective. Do both organizational and user research.

@Despotidis @SDNGreece #D4F #servicedesign

[Design 4 Future @D4F_org]

@UniSystems_GR Thank you very much for you support, it means a lot to us!

[Uni Systems @UniSystems_GR]

Spyros Mazarakis @ the Design for Future workshop, speaking about the services of the future! @D4F_org #UniQueITpeople

[Design 4 Future @D4F_org]

Design for citizen needs instead of government needs!

But take into consideration org constraints so that you service can be delivered and supported by your org!

@Despotidis @SDNGreece #servicedesign #D4F

[Design 4 Future @D4F_org]

Our own @Despotidis from @SDNGreece talking about embedding and expanding #servicedesign approach and capabilities I Waltham Forest Council.

From a stransformation unit to a strategy unit #servicedesign delivers value in multiple dimensions ins in an org.

#D4F