Darren DeGraaf

President - Partners International Canada, student of leadership development and new models for mission. Executive Coach and leadership development trainer.

[Darren DeGraaf @DARRENMDEGRAAF]

#KLM customer service disaster. “I am not authorized sir”. “My system doesn’t show that delay sit”. “I’m not sure how you are able to see that information as my website is down sir” “you will need to address that at the airport”. “We are sorry but we can’t address this that”

[Darren DeGraaf @DARRENMDEGRAAF]

@Chickahominy10 @KLM @Schiphol Worst customer service experience ever. I’ll stick with #staralliance for all future travel.

[Darren DeGraaf @DARRENMDEGRAAF]

@Chickahominy10 @KLM @Schiphol It’s the worst customer experience on the planet. Authorize your staff. One staff member needed 15 minutes to be convinced a flight was delayed - while airport and app all shows the delay he continued “all is good on my side”.

[Darren DeGraaf @DARRENMDEGRAAF]

@KLM @Schiphol @KLM. Way to train your customer service agents. 4 different times on hold for 60 minutes plus for each to say “I am not authorized”. Airport personnel “I’m not authorized”. How does one reach the wizard. Will stay with #staralliance and their authorized staff.

[Darren DeGraaf @DARRENMDEGRAAF]

@criseboro This was a great read. Early in the pandemic a metaphor that was bounced around was: "blizzard, winter or ice age". We all knew it wasn't a blizzard, but I think we acted like it would be winter - but its longer! Languishing gives new context to how I am feeling at times.

[Darren DeGraaf @DARRENMDEGRAAF]

@pedrenriqq @TD_Insurance call desjardins - they answer the phone and seem to care. 4 hour hold with TD seems like they simply don't have the resources to provide the services they say they do.

[Darren DeGraaf @DARRENMDEGRAAF]

@bruceholwell @TD_Insurance Yup - everyone as you can see. Call desjardins - they answer the phone.

[Darren DeGraaf @DARRENMDEGRAAF]

@jvangurp @TDInsurance I was on for four hours then the line just went dead. don't trust them.

[Darren DeGraaf @DARRENMDEGRAAF]

@kristinaknopp @TD_Insurance @TD_Canada call desjardins, they will answer the phone. polite, professional and quick!!

[Darren DeGraaf @DARRENMDEGRAAF]

@jon_hanifen @TD_Insurance call desjardin and have a great experience instead

[Darren DeGraaf @DARRENMDEGRAAF]

@TD_Insurance Sent two - unanswered as well in the time it took Desjardin to quote and secure. Wasn't stressful at all.

[Darren DeGraaf @DARRENMDEGRAAF]

@TD_Insurance I am wondering how to connect for a quote. Was on hold for FOUR hours today and then the phone line just went dead. Would love to chat but now I wonder what happens if I needed more than just a quote.

[Darren DeGraaf @DARRENMDEGRAAF]

@TD_Insurance - 4 hours on hold and then the phone line died so no quote available. @DesjardinsGroup picked up the phone, we had a pleasant chat and a great price quote. Desjardin looks to be getting our business. I guess it pays to answer the phone.

[Darren DeGraaf @DARRENMDEGRAAF]

@alouminette @TD_Insurance Gee you think? An organization as large as TD can't have call back technology installed? Its pretty crazy. Gave a good quote online but not sure about the service - what if I ever needed help?

[Darren DeGraaf @DARRENMDEGRAAF]

@kajbafr @TD_Insurance IT was four hours for me and then the line just went dead.

[Darren DeGraaf @DARRENMDEGRAAF]

@bruceholwell @TD_Insurance four hours and waiting!

[Darren DeGraaf @DARRENMDEGRAAF]

@nicolek1989 @TD_Insurance I was on hold for four hours today. It sure seems like they should be hiring somebody to help with the phone lines doesn't it!!

[Darren DeGraaf @DARRENMDEGRAAF]

@kristinaknopp @TD_Insurance @TD_Canada I was on hold for FOUR hours today and then the line went dead. Apparently they should be hiring.

[Darren DeGraaf @DARRENMDEGRAAF]

Shout out to @AirCanada for a great flight experience in September. Professional, courteous and efficient. The protocols seemed designed to keep us as safe as possible in the midst of a pandemic. Well done. I felt safe to book future travel despite the current uncertainty.

[Darren DeGraaf @DARRENMDEGRAAF]

@KLM fail today - wife flew 30 hours - Africa to Edmonton, only to have to wait 1.25 hours for bags to arrive. #jetlagged. @EIA fail