David Gross

A teacher at an International school near barcelona with a love for maths science and asking why.

[David Gross @DGBSB67]

@ThisIsCentury Thanks

[ASVK @ASVK1991]

@DGBSB67 @etihad Hey @DGBSB67 - They broke my luggage box into pieces and I fought for 60 days to get a refund of €50. So you can use that as a reference and guess how long would the so called "case officer" is gonna make u beg for ur own money ! I have stopped using @etihad

[David Gross @DGBSB67]

3 months of complaints. 2 officially raised complaints. A multitude of emails and calls. All for nothing. @etihad say talk to your case worker but we won't tell you their name. Rebooked business class in the end with a competitor. Still want the €1700 they stole from me though!

[David Gross @DGBSB67]

@AirComplaints Terrible service from @Etihad. Zeroed €1700 of credit with no notice. Then ignored and passed round when trying to resolve. No named staff managing it. No easy way to contact specific people to sort. Over 8 weeks and ongoing. Similar experience anyone?

[David Gross @DGBSB67]

@etihad Convenient

[David Gross @DGBSB67]

@etihad so disappointed in your company and complaints department. You purposefully block people from escalating complaints and pass customers between people that don't know the case. Awful, awful, awful.

[David Gross @DGBSB67]

@etihad Thanks Kal, but I'd love a name. It has been a tremendously frustrating 2 months dealing with the @etihad team and I would like a named person to contact as I am constantly explaining history to people. If I have a dedicated case worker, I don't see the harm in giving me a name.

[David Gross @DGBSB67]

@etihad Thank you, I will. Could you please tell me his name and a way I may contact him directly. I had never even been told I had a case officer! Thank you for your assistance.

[David Gross @DGBSB67]

@etihad Yes he has Kacy. He told me the credit had expired. I could have told him that over 2 months ago when the travel bank sent me my statement. That is NOT the issue. And so the obstruction and lack of help from Etihad continues. What else do you suggest I do to recover €1700!

[David Gross @DGBSB67]

@etihad @etihad any progress on my issue? Please inform me of a person I can email to move this forward. I refuse to raise a complaint on your site as it takes 28 days and you provide no useful information . The 2 already raised have had shockingly poor answers. Thank you.

[David Gross @DGBSB67]

@etihad I had a reply Luke. A pointless 2 month wait! They just said the credit expired in May. I knew that. Point was that they refunded me in June and did not say credit would be voided retrospectively. Instead told me I had 365 days to use it.

[David Gross @DGBSB67]

@EtihadHelp re case 2301133342906. It has now been 28 days and I have had no response. Not a shock as the customer service has been appalling. Could I have an update on my case please. This is the second time I have raised the same issue, plus multiple phone calls.

[David Gross @DGBSB67]

@EtihadHelp Thank you.

[David Gross @DGBSB67]

@EtihadHelp re case 2212083141902 - it has now been 29 days and nobody has contacted me with a resolution. I have been referred to numerous departments, going in a circle. Your update case option on your website also does not work.

[David Gross @DGBSB67]

@EtihadHelp Thanks Kacy. A direct message has been sent and I eagerly await both a reply and some sort of progress towards a resolution.

[David Gross @DGBSB67]

@EtihadHelp @EtihadHelp re case 2212083141902 - it has now been 29 days and nobody has contacted me with a resolution. I have been referred to numerous departments, going in a circle. Your update case option on your website also does not work.

[David Gross @DGBSB67]

@EtihadHelp case number  2212083141902 - I have heard nothing concerning this issue, just silence. Please advise and have a happy holiday season.

[The British School of Barcelona @BSB_Barcelona]

Interesting blog by our BSB Y5 Teacher @DGBSB67 sharing how we are using @CENTURY in lessons to engage children and why they love it: "It’s giving them a real sense of independence and they recognise how important it is for their learning." An indispensable part of practice now⤵️

[David Gross @DGBSB67]

@Y6Falcons @whatSFSaid @OpenUni_RfP My class loved Phoenix.

[David Gross @DGBSB67]

@year5broughton A woman in a man's world.