Dan Berry

CEO @unrvldagency. Also Times Top 50 most ambitious leader | 3x @Sitecore MVP | @IODwales DOTY | NED | Dad and Husband | Karate 🥋 and enduring Spurs

[Dan Berry @DMJBerry]

#LevyOut

[The Spurs Express @TheSpursExpress]

Captain, leader, legend.

[Dan Berry @DMJBerry]

COYS!!!!!!!!!!!

[Dan Berry @DMJBerry]

Absolute brutality!! What a man!!

[B. @InvertTheWing]

90 minutes away from the coldest quote in the entirety of sports history.

[Dan Berry @DMJBerry]

@RealEmirHan Not mad but born on the fourth July and Tom Cruise although list was crazy that year with DDL my left foot, Robin Williams DPD etc. any other year would walk it

[Dan Berry @DMJBerry]

@giffgaff - daily counter - DAY 26 of waiting to resolve ticket i DMd you a number of weeks ago.

[Dan Berry @DMJBerry]

@giffgaff as per frequent DMs and daily agent messages, congratulations for reaching 3 weeks of keeping elderly relative contactless following delivery of locked refurbed phone and inability to reverse sim transfer over past 3 weeks . Do you consider this acceptable?

[Dan Berry @DMJBerry]

@giffgaff @Cashew_lka Hi Kasia - i would strongly advocate you cancel your order if you can.. They dont give timelines and I am upto one month for a config roll back following a network locked phone being delivered. You will likely wait days between ticket updates.

[Dan Berry @DMJBerry]

@giffgaff @Fredagrace13 Hi Freda - i would strongly advocate you cancel your order if you can.. They dont give timelines and I am upto one month for a config roll back following a network locked phone being delivered. You will likely wait days between ticket updates.

[Dan Berry @DMJBerry]

@laurenceamason @giffgaff Hi Laurence - i would strongly advocate you cancel your order if you can.. They dont give timelines and I am upto one month for a config roll back following a network locked phone being delivered. You will likely wait days between ticket updates.

[Dan Berry @DMJBerry]

@giffgaff @Louise_WMids Hi Louise - i would strongly advocate you cancel your order if you can.. They dont give timelines and I am upto one month for a config roll back following a network locked phone being delivered. You will likely wait days between ticket updates.

[Dan Berry @DMJBerry]

@lyndsey_downes @HelenaFinch @giffgaff Hi @lyndsey_downes here's mine 241110-001418 - the community does a lot of good to mask the fact they are a 02 reseller that doesnt really have much resource capabilty. if you consider O2 has ~4500 people in the UK and GiffGaff has 300 you see why nothing gets done.

[Dan Berry @DMJBerry]

@lyndsey_downes @miss_jks1 @HelenaFinch @giffgaff Similar story and issues with many people. Elderly releative been without communication for 3 weeks now. However they think a 10 credit un does this. All we can do is spread awareness - also see this https://t.co/jlGksErhy5

[Dan Berry @DMJBerry]

@giffgaff @tim_ayling Tim - make sure you makesure its unlocked before you consider any number porting / network switch if thats involved. They can be network locked despite their promises (its "network locked" a reason to send back refurbed in their drop downs).

[Dan Berry @DMJBerry]

@miss_jks1 @giffgaff @hannahwebs not surprised - common theme, poor customer service when community cant pick up their leg work - also reporting issues https://t.co/jlGksErhy5

[Dan Berry @DMJBerry]

@giffgaff For reference i got this 2 days and 2 hours ago "I have contacted the technical team for an urgent update on the matter and will get back to me as soon as they reply."
urgent = 2 days plus for a reply @giffgaff ?

[Dan Berry @DMJBerry]

@giffgaff So an engineer has been working on a same network number / sim roll back solidly for 3 weeks? That’s how long configuration reversals take? I assume that this is true as you have provide no information at all on why it’s taken so long. Again I ask you is this acceptable service?

[Dan Berry @DMJBerry]

@giffgaff @hannahwebs @hannahwebs would be interested to know if this has been resolved . Lots of reported similar issue s with giff gaff with turnaround time in the days (just messages) and weeks for actual resolution . Because web only can’t see what kind of resource they have but seems limited

[Dan Berry @DMJBerry]

@giffgaff @d_oxtoby Very similar experience for lots of users looking through boards and this channel waiting for number issues to be sorted. Agent message turnarounds are days and issue resolution is weeks

[Dan Berry @DMJBerry]

@giffgaff @MichaelGPowell Be really careful @MichaelGPowell , return we got was network locked and this clearly is an issue for them as as they have it as a return code. Now looking at 3 weeks plus now without number for vulnerable relative because of this and inability to arrange a rollback

[Dan Berry @DMJBerry]

@giffgaff You misunderstood, I can see directly there has been no communication or progress in weeks on my case, I was just expressing the high likelihood that the the person at start of thread is still having a problem based on most gift gaff customer experience

[Dan Berry @DMJBerry]

@RJH_on_X @giffgaff Similar issue for me. Simple configuration tasks on the network moving / transferring / rolling back seem a real weakness (as well as provinding locked phones) weeks and days before agent replies. Very poor customer service